Contact Centre Officer
3 months ago
**Reference #**:
- JF/ST0022**Title**:
- Contact Centre Officer - Federal Government**Category**:
- Office Administration**Location**:
- ACT**Work Type**:
- Contract**Remuneration**:
- $Neg**Term**:
- 6 Months**Description**:
Contact Centre Officer - ASAP start
- **Federal Government**:
- **Canberra + flexible working arrangements**:
- **6 month contract with possibility of an extension**
One of Australia's leading Federal Government departments are looking to engage a contact centre officer to support the mission by providing first point of contact enquiry services for all the departments Stakeholders. The role is based in Canberra, ACT. The successful **Contact Centre Officer **will be offered a 6-month contract with possibility of an extension.
The successful** Contact Centre Officer **will be responsible for, but not limited to:
- Use enquiry management technology to manage and log enquiries
- Refer complex enquiries to relevant regulatory areas within the department
- Contribute to team process improvement projects
The successful **Contact Centre Officer **will have experience in the following:
- Good Oral and written communication skills
- Experience working in a call centre/customer service environment is desirable.
- Experience helping others to find solutions, often to complex issues
- Experience working in a team environment
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