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Aps4 Contact Centre Officer
3 weeks ago
ASAP start - Canberra (Fairbairn)
- 6 months from commencement with possible extension
- Baseline security Clearance is Preferable
**APS4 Contact Centre Officer**
- **Baseline clearance or ability to obtain.**:
- **Initial 6-month contract with a possible extension available.**:
- **Experience working in a call centre/customer service environment is desirable**
**About this role**:
- Refer complex enquiries to relevant regulatory areas within the workplace.
- Use enquiry management technology to manage and log enquiries.
- Assist in identification of hot issues.
- Chair/minute team meetings.
- Contribute to team process improvement projects.
- Attend various meetings with team managers to gain a broader understanding of the work of the workplace.
- Contribute to team goals and broader organizational objectives by undertaking other tasks as required.
**Ideally, you will have**:
- Experience helping others to find solutions, often to complex issues
- An interest in solving problems and hunting out solutions
- Benefits from working collaboratively
- A keen eye for detail and getting the job done right
- Motivation to always be learning new things
- Resilience when helping people
- Good self-care practices
- Positive contributions to a team
**Desirable**:
- Experience working in a call centre/customer service environment is desirable
**How to apply**:
Applications received after submission may be considered for similar roles.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**Reference: 1479156
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