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Customer Service Representative

7 months ago

Homebush, Australia JD Sports Full time

**Who are we**

Known best as the_ '_**_Undisputed King of Trainers'_**, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.

In 2017, JD Sports first established itself in the Australian market and has since expanded to 60+ stores in NSW, VIC, QLD, WA, and SA with many more to come With a combined total of over 850 stores across the UK, Europe, USA, New Zealand, South East Asia, and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world-class service.

**The Role**

As a Full-Time online Customer Service Representative, you are responsible for delivering excellent customer service both online and over the phone to JD Sports customers. As a Customer Service Representative, you must be confident in multitasking, deescalating customer queries, and problem solving.

You will also be responsible, however not limited to the following duties & responsibilities:

- Deal directly with company customers either by telephone or electronically across all channels, including but not limited to: Zendesk, Afterpay, Paypal, Social Media, Daily, Weekly, Monthly Reporting
- Meeting/exceeding individual KPIs
- Follow company communication procedures, guidelines and policies
- Handle & resolve customer complaints, follow up to ensure resolution
- Help fulfil customer orders via multiple channels & systems to ensure orders are complete
- Answer incoming calls in a prompt & efficient manner
- Respond to requests with a knowledgeable & helpful approach
- Liaise with internal departments to solve customer requests and inquiries
- Record details of inquiries, comments & complaints in the appropriate systems

**Who You Are**
- 1-3 years in a similar role
- Previous experience in online customer service ideal but not required
- Previous experience in retail customer service
- Proven experience in online customer service ideal but not required
- Strong communication skills
- Actively seeks and explores customer feedback
- Proven experience dealing with customers and committed to completing and following process