Customer Lead

6 months ago

Cremorne, Australia Reece Group Full time

Customer Lead - Plumbing
**About Reece**

You probably know Reece as Australia’s largest supplier of plumbing and bathroom products.

But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800+ branches and 9,000 employees across Australia, New Zealand and the United States and we’re growing all the time. We’re searching for an experienced Project Manager to support us in delivering a key program of work.

**About the Role**

Our marketing team is the voice of our customer at Reece We work hard to understand our customers, and we use that understanding to drive decision making and to create customer centric solutions that meet the current and emerging needs of our customers. This is a fantastic opportunity with responsibility for all of our customer marketing activities; you’ll be inspiring our customers with engaging communications in and customer experiences. Other duties include:

- Project management of our key business initiatives impacting our customers, from idea generation through to research, development and launch
- Communication management; with responsibility for our customer calendar, across all marketing touchpoints
- Drive media efficiency and effectiveness, continuously improving our ROI
- Agency management including creative, media and insights partners
- Partnerships and sponsorship management including industry bodies and associations
- Reporting and budget management

**About you**

To be successful in this role, you will have:

- Demonstrated experience leading brand strategy, with an ability to align brand strategy with business strategy
- Experience driving commercial outcomes through customer activity
- Storytelling skills; bring data together from different sources to create insights and connection
- Ability to create engaging content and share ideas in an impactful way, and develop multi-channel campaigns to drive prospects and customer acquisition.
- Ability to foster and develop strong relationships with key Operations & Merchandising stakeholders.

**How can you build a career with Reece.**:
Reece is different. We're a successful company that doesn't like to make a fuss of our success. We're a big business that works hard to retain the great things from when we were a small business.

We value common sense as highly as a university degree. We encourage people to have a go and don't mind if they fail. We promote people based on performance, not age.

Reece is a place where people make a real difference. And that's the secret to our success - having the right people, with the right attitude in the right roles.

We're looking for the right people now. People who like people. People who like to talk but also like to listen. People who like to perform. People who can recognise an opportunity and seize it. People who are prepared to promote themselves.

Read on. You will quickly discover whether you might be the right person, and whether we might be the right place for your career.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

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