Customer Service Specialist
2 days ago
CX Agent Role Overview:
Accent Group Limited is the leading digitally integrated retail and distribution business in Australia and New Zealand, operating over 850+ stores, 34 brands, and 30+ online platforms.
We are seeking a skilled Customer Experience (CX) Agent to join our team. Reporting to the CX Team Lead, your primary responsibility will be to support customers through digital channels in a collaborative environment prioritizing customer satisfaction.
Your key tasks include:
- Maintaining high customer satisfaction scores (CSAT).
- Resolving support requests promptly.
- Identifying process improvements and recommending changes to leadership.
- Providing feedback from CX to the wider business.
To succeed in this role, you will need strong communication skills, Microsoft Office proficiency, and a commitment to excellence and customer satisfaction.
About Us:
At Accent Group Limited, we strive to create an inclusive workplace promoting diversity and inclusion across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability.
We acknowledge and respect Traditional Owners and ongoing custodians of the land, recognizing the importance of Aboriginal and Torres Strait Islander cultures.
Salary: AU$60,000 - AU$80,000 per annum, depending on experience. Location: VIC. Benefits: Competitive salary and benefits package, supportive work environment.
-
Customer Service Specialist
5 months ago
Cremorne, Australia MT Capital Pty Ltd Full timeMT Capital Pty Ltd is a leading investment firm specializing in crypto-assets. We are looking for a highly motivated and dedicated Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a vital role in delivering exceptional service to our clients and ensuring their satisfaction. If you have a passion for finance and...
-
Customer Operations Specialist
6 months ago
Cremorne, Australia Heidi Health Full timeHeidi is on a mission to half the time it takes to deliver world class care. We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world. Today, we have a suite of tools that modernise the way patients receive and clinicians...
-
Customer Service Expert
3 weeks ago
Cremorne, Australia Domino's Full timeAt Domino's, we're looking for a Customer Service Expert to join our team.As a Customer Service Expert, you will be responsible for delivering pizzas to our customers in a timely and safe mannerYou will also be responsible for providing outstanding customer service, ensuring that every interaction with our customers is a highlight of their dayThe Domino's...
-
Customer Service Representative
1 week ago
Cremorne, Australia Soufflet Malt Full time**POSITION TITLE**: Inside Sales Support - Customer Service Representative **BUSINESS UNIT**: Cryer Malt ROLES REPORTING TO THIS ONE: Nil **LOCATION**: Cremorne/Derrimut **REPORTS TO**: Business Supervisor/Sales Manager, Cryer Malt **POSITION DIMENSIONS**: End to end coordination of customer orders - from order receival through to warehouse release and...
-
Property/guest Relations Manager
3 months ago
Cremorne, Australia The Apartment Service Full timeThe leading furnished accommodation specialist—The Apartment Service—is seeking a customer service-oriented property/guest relations manager to manage a portfolio of quality executive standard furnished apartments in prime locations throughout Sydney. The Apartment Service prides itself on providing a first-class service to both its property owners and...
-
Customer Service
2 months ago
Cremorne, Australia Ventia Pty Limited Full timeCustomer Service - Help Desk Operator **Date**:24 Sep 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia- We are looking for a **Customer Service Representative / Helpdesk Operator** within the **Ventia Operations Centre (VOC)**. We are seeking vibrant and highly engaged individuals who are inspired by customer excellence and quality outcomes.The...
-
Customer Service
2 months ago
Cremorne, Australia Ventia Pty Limited Full timeCustomer Service / Call Dispatch Operator **Date**:20 Sep 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia- Due to promotions within our **Ventia Operations Centre (VOC)**, we are seeking vibrant, highly engaged and experience Call Dispatchers top join our team.- Our 24/7 centre is located in our brand-new offices in** Cremorne, in the heart of...
-
Customer Service Representative | Cremorne, NSW
3 weeks ago
Cremorne, Australia Bupa Full timeAbout the Role:As a dedicated Customer Service Representative, you will play a vital role in providing exceptional patient care and administrative support within our busy dental practice.Main Responsibilities:Meet and greet patients, providing a warm and welcoming first impressionManage appointments, answer phone calls, and update patient records with...
-
Telecommunications Installation Specialist
7 days ago
Cremorne, Australia Ventia Full timeAbout the OpportunityVentia, a leading essential infrastructure services provider, is seeking a Telecommunications Installation Specialist to join our team. Based in Cremorne, VIC, this full-time permanent position offers a nationally recognized qualification and a competitive salary.Job OverviewThis role involves working in a fast-paced environment across...
-
Onboarding Specialist
5 months ago
Cremorne, Australia Caleb and Brown Pty Ltd Full timeAbout Our Company Caleb & Brown is a leading digital currency exchange that provides personal cryptocurrency brokerage services to over 26,000 clients in more than 100 countries. We offer a highly personalised service where clients work directly with a broker who provides guidance and support on a wide range of cryptocurrency assets. We offer a unique,...
-
Hardship Specialist
2 weeks ago
Cremorne, Australia Energy Locals Full timePosition Summary: We’re looking for a compassionate and dedicated Hardship Specialist to join our team. This role is key in supporting customers who may be experiencing financial challenges by delivering empathetic and effective solutions that promote long-term sustainability in their energy usage. This is an opportunity to make a meaningful difference in...
-
Customer Service Representative
2 weeks ago
Cremorne, Australia Ventia Full timeCompany OverviewVentia is a leading provider of operations and maintenance services to the energy, water, and transportation sectors in Australia and New Zealand.
-
Key Wholesale Operations Specialist
4 weeks ago
Cremorne, Australia Accent Group Full timeKey Wholesale Operations SpecialistAt Accent Group Limited, we are seeking a skilled Key Wholesale Operations Specialist to join our team. As a Key Wholesale Operations Specialist, you will be responsible for delivering strong operations for our wholesale brands, supporting profitable sales of our brands to our wholesale customers.About the RoleDeliver key...
-
Wholesale Business Operations Specialist
6 days ago
Cremorne, Australia Skechers Full timeAbout the OpportunityWe are seeking a highly skilled Wholesale Business Operations Specialist to join our team at Skechers in Cremorne, VIC.This is a full-time permanent opportunity that will involve delivering strong operations for our wholesale brands to support profitable sales of our brands to our wholesale customers.
-
Academic Support Specialist
2 days ago
Cremorne, Australia Online Education Services Full timeAbout the OpportunityWe are seeking an Academic Support Specialist to provide high-quality support to our students. As a key member of our team, you will be responsible for delivering exceptional customer service via various communication channels.Your primary focus will be on offering general academic advice, emotional support, and technical assistance to...
-
Customer Success Professional
4 weeks ago
Cremorne, Australia Timescapes Full timeCustomer Success ManagerAs a Customer Success Manager at Timescapes, you will play a pivotal role in driving customer engagement by developing and executing customer success plans. This involves building and maintaining strong relationships with our customers to ensure their success and satisfaction with our products/services. You will possess a deep...
-
Customer Success Manager
2 months ago
Cremorne, Australia Timescapes Full timeAs a Customer Success Manager, you will be responsible for driving customer engagement by creating and executing against customer success plans and building and maintaining strong relationships with our customers to ensure their success and satisfaction with our products/services. You will develop a deep understanding of Timescapes' value proposition for the...
-
Cremorne, Australia Ventia Full timeAbout the RoleVentia is seeking applications for a Telecommunications Network Installation Specialist to join our team in Melbourne. As a permanent full-time position, you will have the opportunity to work in a fast-paced environment across different parts of our telecommunications division and locations throughout Melbourne.Job ResponsibilitiesYou will be...
-
Customer Success Manager
1 month ago
Cremorne, Victoria, Australia Timescapes Full timeCustomer Success ManagerAs a Customer Success Manager at Timescapes, you will be responsible for driving customer engagement by creating and executing against customer success plans. You will build and maintain strong relationships with our customers to ensure their success and satisfaction with our products/services.Key Responsibilities:Develop a deep...
-
Expansion and Growth Specialist
2 days ago
Cremorne, Australia AGL Energy Full timeAbout AGL EnergyAs a leading energy company, we're re-imagining how homes and businesses live and work across Australia. We're on a mission to create a better energy future for our customers.The RoleWe're seeking an Expansion and Growth Specialist to join our Customer Acquisition Team. In this role, you'll drive market expansion and strategic growth by...