Customer Service Specialist

2 days ago


Cremorne, Australia Accent Group Full time

CX Agent Role Overview:

Accent Group Limited is the leading digitally integrated retail and distribution business in Australia and New Zealand, operating over 850+ stores, 34 brands, and 30+ online platforms.

We are seeking a skilled Customer Experience (CX) Agent to join our team. Reporting to the CX Team Lead, your primary responsibility will be to support customers through digital channels in a collaborative environment prioritizing customer satisfaction.

Your key tasks include:

  • Maintaining high customer satisfaction scores (CSAT).
  • Resolving support requests promptly.
  • Identifying process improvements and recommending changes to leadership.
  • Providing feedback from CX to the wider business.

To succeed in this role, you will need strong communication skills, Microsoft Office proficiency, and a commitment to excellence and customer satisfaction.

About Us:

At Accent Group Limited, we strive to create an inclusive workplace promoting diversity and inclusion across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability.

We acknowledge and respect Traditional Owners and ongoing custodians of the land, recognizing the importance of Aboriginal and Torres Strait Islander cultures.

Salary: AU$60,000 - AU$80,000 per annum, depending on experience. Location: VIC. Benefits: Competitive salary and benefits package, supportive work environment.



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