Customer Service Manager
6 months ago
**Do you want a high-flying corporate career working for the world’s largest air services provider, based in Sydney?**
We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in **Sydney** on a **full-time permanent **basis.
**More about this role**:
To put it simply, you will be the central point of contact for day to day operational matters between our company and the airlines, and the conduit for all communication between each party.
**In a nutshell, your main responsibilities are**:
- Establishing and maintaining excellent working relationships with our internal and external customers.
- Represent the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light.
- Working closely with the National Logistics Manager regarding Third Party Logistics (3PL) performance.
- Participating in and ensure that audit and quality controls are conducted on a regular basis.
- Providing expert advice to customers in all facets of customer service including logístical and customs information.
- Improving customer service quality results by evaluating and re-designing process and implementing change.
- Establishing communication service standards and implement company productivity, quality and customer service standards.
- Pro-actively address performance issues by identifying areas of non-performance as well as root cause, and provide support to prevent future occurrences, including any training required to individuals.
- Contributing towards effective cost management through education and training especially in areas of flight make up, aircraft loading and inventory management.
**What do you need to be successful in securing this role?**
- Proven knowledge and experience in a similar role.
- Food Safety and HACCAP qualifications desirable.
- Available to work a rotating shift roster which includes weekends and public holidays.
- Excellent written and verbal communication skills.
- Strong problem-solving skills.
- Ability to handle challenging situations with tact and diplomacy.
- Demonstrated ability to work with a diverse group of stakeholders.
- Sound knowledge of the airline catering industry.
- Competent in documentation and records management.
- Ability to obtain an ASIC pass and an airside driver’s license.
- As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.
**What’s in it for you?**
- Competitive salary.
- 5 weeks annual leave.
- Free onsite parking, meals, and uniforms.
- Career development and progression.
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.
**Your prospective employer**:
Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management. Chosen by many of the world’s top airlines, we operate 15 catering facilities across 9 cities, employ over 4,000 people, produce over 64 million meals, and service over 246 thousand flights each year.
**Does this role sound perfect for you? If so, we want to hear from you**
To start the journey of joining our corporate team, click the link below and upload your resume, a cover letter that outlines your suitability for the role, and some samples of your work.
-
Customer Service Manager
6 months ago
Sydney Domestic Airport, Australia dnata catering Full time**Do you want a high-flying corporate career working for the world’s largest air services provider, based in Sydney?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in **Sydney** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be the...
-
Customer Service Agent
6 months ago
Sydney Domestic Airport, Australia Menzies Aviation Full time**Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Overview** Deliver...
-
Customer Service Agent
6 months ago
Sydney Domestic Airport, Australia Wymap People Full timeImmediate Start - Family-Friendly Workplace - Career Progression **Role**: Customer Service Agent - Transport **Location**:Brighton Le Sands NSW **Status**: Permanent Full Time **About us**: Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand. Offering specialised...
-
Director Operations
6 months ago
Sydney, Australia NSW Government -Department of Customer Service Full timeMake a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...
-
Manager Customer Care, Intake and Triage
2 months ago
Sydney, Australia NSW Department of Customer Service Full time**Manager Customer Care, Intake and Triage** **Branch and Division**:Issues Resolution/Fair Trading Operations **Location**: Parramatta/Flexible **Term**: Ongoing/permanent **Grade**: Clerk Grade 11/12 **Salary range**: $139,787 - $161,663 + Super **Closing Date**: Tuesday 29th October (at 9.59am) **About the Role**: An exciting opportunity has become...
-
Manager Dispute Services
1 month ago
Sydney, Australia NSW Department of Customer Service Full time**Manager Dispute Services - NSW Rental Commission** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex...
-
Manager Dispute Services
1 month ago
Sydney, Australia NSW Department of Customer Service Full time**Manager Dispute Services - NSW Fair Trading** **Grade**: Clerk Grade 11/12 **Duration**: Ongoing **Location**: Sydney **About the Team** Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We are hiring a Manager Dispute Services to lead and manage case management of complex tenancy...
-
IT Service Cost Recovery Analyst
6 months ago
Sydney, Australia NSW Department of Customer Service Full time**IT Service Cost Recovery Analyst, Ongoing opportunity based in Sydney, plus flexible/hybrid working options** - Ongoing position available - Grade 7/8, salary range: $106,025 - $117,363 + 11% super - Based in Sydney CBD (McKell), plus flexible working options available **About the role** The IT Service Cost & Recovery Analyst coordinates cost recovery...
-
Network Services
2 months ago
Sydney, Australia NSW Department of Customer Service Full time**Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x ongoing, full-time or part-time opportunity **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and Operations Officer to...
-
Network Services
2 months ago
Sydney, Australia NSW Department of Customer Service Full time**Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x temporary 12 month opportunity available, full-time or part-time **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and...
-
Advisor, Ministerial
1 week ago
Sydney, Australia NSW Department of Customer Service Full time**Advisor, Ministerial & Executive Service** - Clerk Grade 7/8 starting from $110,266 - $122,058 base, plus superannuation + leave loading + accrued flex leave + continuous professional development opportunities. - 1x ongoing, full-time opportunity - Hybrid working arrangements, with 3 days in Sydney CBD office - This role sits within the Customer Division...
-
Customer Service Manager
4 weeks ago
Perth Airport, Australia dnata catering Full time**Elevate your career to a Higher Altitude!** **Come and join our Flight Catering Team and be at the heart of Aviation action.** We have an exciting opportunity available for a full time Customer Service Manager to join our friendly and supportive team based in Perth Airport. **More about this role**: Your role will be ensuring that the customer service...
-
Program Manager
2 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Program Manager**SNSW Grade **11/12**1 **x **Temporary** Full-Time** **until 30 June 2025**Location **Haymarket (Sydney), Parramatta or Gosford**$157,569 - $189,561 plus superannuation** **About the team** As a single point of access to NSW Government services and support, the newly formed Customer Care and Business Bureau division within Service NSW is...
-
Customer Service Manager
6 months ago
Melbourne Airport, Australia dnata catering Full time**Do you want a high-flying corporate career working for the world’s largest air services provider, based in Melbourne?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in Melbourne on a **full-time permanent **basis. **More about this role**: Reporting to our Business Manager...
-
Customer Service Manager
7 months ago
Adelaide Airport, Australia dnata catering Full time**Do you want a high-flying career working for the world’s largest air services provider, based in Adelaide?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based at **Adelaide** **Airport** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be...
-
Client Account Manager
6 months ago
Sydney Domestic Airport, Australia dnata catering Full time**Do you want a high-flying corporate career working for the world’s largest air services provider, based in Sydney?** We have an exciting opportunity available for a **Client Account Manager - Airlines** to join our friendly and supportive team based in **Sydney** on a **full-time permanent **basis. **More about this role**: To put it simply, you will...
-
Manager Litigation
1 month ago
Sydney, Australia NSW Department of Customer Service Full time**Manager Litigation** - ** Full-Time (35hpw) Permanent Opportunity**: - ** Location flexible across NSW with hybrid working. Weekly attendance at Parramatta**: - ** Salary commencing from $139,787 + superannuation** The Litigation Team provides independent, professional advice and services regarding State Taxation and Fines Administration litigation...
-
Client Account Manager
3 months ago
Sydney Domestic Airport, Australia dnata catering Full time**Do you want a high-flying career working for the world’s largest air services provider, based in Sydney?** We have an exciting opportunity available for a **Client Account Manager - Airlines** to join our friendly and supportive team based in **Sydney** on a **full-time permanent **basis. **More about this role**: **In a nutshell, your main...
-
Customer Service Manager
4 months ago
Adelaide Airport, Australia dnata catering Full time**Do you want a high-flying career working for the world’s largest air services provider? See your career take off with us, where the sky truly is the limit!** We have an exciting opportunity available as **Customer Service Manager** to join our friendly and supportive team based at **Adelaide** **Airport** on a **full-time permanent **basis. **More...
-
Portfolio Manager
4 months ago
Sydney, Australia NSW Department of Customer Service Full time**Portfolio Manager** **3-year temporary assignment** **Lead and manage a portfolio of strategic projects in the Digital & Identity Security directorate. Lead and oversee projects from development, to implementation and closure, providing expert advice to your team and key stakeholders.** **Clerk Grade: 11/12** **Employment Type: Temp (3-years),...