Customer Service Manager

4 weeks ago

Adelaide Airport, Australia dnata catering Full time

**Do you want a high-flying career working for the world’s largest air services provider? See your career take off with us, where the sky truly is the limit**

We have an exciting opportunity available as **Customer Service Manager** to join our friendly and supportive team based at **Adelaide** **Airport** on a **full-time permanent **basis.

**More about this role**:
To put it simply, you will be the central point of contact for day to day operational matters between our company and the airlines, and the conduit for all communication between the operations team and clients.

**In a nutshell, your main responsibilities are**:

- Establishing and maintaining excellent working relationships with our internal and external customers.
- Relay information for any changes to orders from aircraft to internal departments
- Represent the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light.
- Participating in and ensure that audit and quality controls are conducted regularly.
- Providing expert advice to client airlines in all facets of customer service including logístical and customs information.
- Improving customer service quality results by obtaining feedback from our clients
- Establishing communication service standards and implement company productivity, quality and customer service standards.
- Pro-actively address performance issues by identifying areas of non-performance as well as root cause, and provide support to prevent future occurrences, including any training required to individuals.
- Contributing towards effective cost management through education and training especially in areas of flight make up, aircraft loading and inventory management.

**What do you need to be successful in securing this role?**
- Proven knowledge and experience in a Client Management role.
- Food Safety and HACCAP qualifications desirable.
- Available to work a rotating shift roster which includes weekends and public holidays.
- Excellent written and verbal communication skills.
- Strong problem-solving skills.
- Ability to handle challenging situations with tact and diplomacy.
- Demonstrated ability to work with a diverse group of stakeholders.
- Sound knowledge of the airline catering industry.
- Available for occasional out of hours work to meet flight schedule demands.
- Competent in documentation and records management.
- Ability to obtain an ASIC pass and an Airside Driver’s Authority (at our cost)
- As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check (at our cost)

**What’s in it for you?**
- Competitive salary.
- 5 weeks annual leave.
- Free onsite parking, meals, and uniforms.
- Career development and progression.
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounts at hundreds of retailers, discounted health insurance, novated lease option and wellbeing resources including online exercise classes.

**About Us**:
We are Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, food manufacturing, and airport lounge management, our group of diverse brands enables us to deliver extensive service capabilities.

Chosen by many of the world’s top airlines, we operate 16 facilities across 10 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.

Parent company dnata - part of the Emirates Group - is one of the world’s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.

**Does this role sound perfect for you? If so, we want to hear from you**

To start the journey of joining our Adelaide team, click the link below and upload your resume and a cover letter that outlines your suitability for the role.

  • Customer Service Manager

    4 months ago

    Adelaide Airport, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider, based in Adelaide?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based at **Adelaide** **Airport** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be...

  • Customer Service Representative

    6 days ago

    Adelaide, South Australia Royal Flying Doctor Service Full time

    {"About the Role": "As a Customer Service Assistant with the Royal Flying Doctor Service, you will be responsible for providing an exceptional customer experience to visitors at our Alice Springs Tourist Facility. Your role will involve hosting tourist groups, facilitating school visits and educational events, and managing bookings with a focus on quality...

  • Customer Service Representative

    2 weeks ago

    Adelaide, South Australia Royal Flying Doctor Service Full time

    About the Royal Flying Doctor ServiceWe are a leading healthcare provider in remote, rural, and regional locations across South Australia and the Northern Territory. Our mission is to deliver high-quality aeromedical and primary health care services to those in need.About this OpportunityWe are seeking a highly motivated and customer-focused individual to...

  • Customer Relationship Manager

    1 week ago

    Adelaide, South Australia ACCS - ARES Customer Care Solutions GmbH Full time

    {"About Tabcorp": "About ACCS - ARES Customer Care Solutions GmbHWe are a leading provider of customer care solutions, dedicated to delivering exceptional service and support to our clients. Our team is passionate about building strong relationships and driving business growth.", "The Role": "We are seeking a skilled Customer Relationship Manager to join our...

  • Customer Service Specialist

    4 months ago

    Adelaide Airport, Australia DSV Full time

    Job Req Number: 70419 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Adelaide. As a Customer...

  • Customer Service- Sa

    4 months ago

    Adelaide Airport, Australia Octopus Training Group Pty Ltd Full time

    **Role: Customer Service** **Location: Adelaide Airport, SA** **Rate: $53,208 per annum** **Full time role with Monday to Friday** **You will be joining supportive and friendly team with on job training** - **Career development opportunities**: - **Be part of a winning team that recognises and rewards success**: - **Join a great, multinational company...

  • Airport Customer Service Representatives

    2 weeks ago

    Adelaide Airport, Australia dnata Full time

    Job DescriptionJob Title: Airport Customer Service RepresentativesJob Summary:We are seeking highly motivated and customer-focused individuals to join our team as Airport Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service to passengers and ensuring a smooth and efficient airport...

  • Airport Customer Service Representatives

    2 weeks ago

    Adelaide Airport, Australia dnata Full time

    Job DescriptionJob Title: Airport Customer Service RepresentativesJob Summary:We are seeking highly motivated and customer-focused individuals to join our team as Airport Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service to passengers and ensuring a smooth and efficient airport...

  • Airport Customer Service Representative

    2 weeks ago

    Adelaide Airport, Australia dnata Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Queue Facilitation Agent at Adelaide International Airport. As a key member of our Ground Handling team, you will play a critical role in ensuring the smooth and efficient flow of passengers through the airport.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Service Manager

    1 week ago

    Brisbane Airport, Australia Oceania Ground Force Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Oceania Ground Force. As a key member of our operations team, you will be responsible for driving a customer-centric approach to deliver exceptional service to our airline customers.Key ResponsibilitiesLead a team of customer service professionals to...

  • Customer Service Manager

    4 months ago

    Perth Airport, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider, based in Perth?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in **Perth** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be the central point...

  • Customer Service Officer

    4 months ago

    Adelaide Airport, Australia Regional Express Full time

    We are seeking suitably qualified and highly motivated individual's to join the Rex Adelaide Airport Team in the role of a part-time Customer Service Officer. **Reporting**: This position reports to the Adelaide Airport Manager. **Position responsibilities**: - Provide domestic and regional check-in, departure and arrival services for Rex at Adelaide...

  • Customer Service Officer

    4 months ago

    Adelaide Airport, Australia Rex (Regional Express) Full time

    We are seeking suitably qualified and highly motivated individual's to join the Rex Adelaide Airport Team in the role of a part-time Customer Service Officer. **Reporting**: This position reports to the Adelaide Airport Manager. **Position responsibilities**: - Provide domestic and regional check-in, departure and arrival services for Rex at Adelaide...

  • Customer Service Manager

    4 months ago

    Melbourne Airport, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider, based in Melbourne?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in Melbourne on a **full-time permanent **basis. **More about this role**: Reporting to our Business Manager...

  • Customer Service and Scheduling Officer

    4 months ago

    Adelaide Airport, Australia KBH Solutions Full time

    Salary of $65k plus Super - Based at the Adelaide Airport - onsite parking - Ongoing Development and Career Opportunities Leading privately owned company that supplies workshop equipment, installation, and service to the automotive industry are seeking a Scheduler and Customer Service Officer to join their growing team. This role has a variety of functions...

  • Scheduling and Customer Service Officer

    4 months ago

    Adelaide Airport, Australia KBH Solutions Full time

    Salary up to $65k plus Super - Based at the Adelaide Airport - onsite parking - Ongoing Development and Career Opportunities Leading privately owned company that supplies workshop equipment, installation, and service to the automotive industry are seeking a Scheduler, Sales and Customer Service Officer to join their growing team. This role has a variety of...

  • Customer Service Manager

    4 months ago

    Melbourne Airport, Australia dnata catering Full time

    Do you want a high-flying corporate career working for the world’s largest air services provider, based in Melbourne?We have an exciting opportunity available for a Customer Service Manager to join our friendly and supportive team based in Melbourne on a full-time permanent basis. More about this role:Reporting to our Business Manager you will be our...

  • Customer Service Manager

    1 week ago

    Brisbane Airport, Australia Oceania Ground Force Full time

     KEY BENEFITS TO YOUCompetitive Salary + Superannuation.Accelerated upskilling and career progression developing exceptional transferable skills.Rotational rostering to provide flexibility & work/life balance.Reward & Recognition Scheme & Employee Assistance Program.Employee Assistance Program providing support to our people.ABOUT THE COMPANY Oceania...

  • Customer Service Manager

    2 weeks ago

    Adelaide, Australia CTC Full time

    International Company - Great Culture - Great remuneration package Our client, located in the Northern Suburbs are looking for an experienced Customer Service Manager. They are an International Food Supplier and have an outstanding reputation in the market. The Customer Service Manager will be managing all internal clients and managing and mentoring 2...

  • Customer Service Manager

    4 days ago

    Adelaide, South Australia Central Adelaide Local Health Network Full time

    About the RoleThe Customer Services Manager is responsible for the efficient management of the day-to-day operations of SA Pathology Customer Services department. The incumbent will demonstrate leadership and ensure relevant services are provided in a timely, efficient and customer-focused manner.Key ResponsibilitiesSupervise the day-to-day activities of...