Desktop Support Officer

6 months ago


Fortitude Valley, Australia Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About us**

Through local expertise and global scale, we at **Global Payments **Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.

**About the role**

As a **Desktop Support Officer **, you will be responsible for providing technical support and assistance to our internal users and resolving incoming queries and issues. You will be critical in managing any service requests related to computer systems, software or hardware.

Other key areas of responsibility will include:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware;
- Manage and respond to service requests and incidents via the Service Desk tool either, in person, or over the phone. This may include but not limited too:

- User onboarding and offboarding
- Technical support
- IT procurement
- System and network builds and implementations
- Maintain daily performance of computer systems;
- Assist users through the problem-solving process;
- Install, modify, and repair computer hardware and software.

**About You**

You will thrive working in a fast paced, dynamic environment. With a proven track record of success in a similar varied position, you will have excellent stakeholder engagement skills, be passionate about problem solving and the user experience, and be able to work autonomously.

You will also have:

- At least 3 years’ commercial IT experience;
- Knowledge of IT Workflow tools, including FreshService;
- Exposure to virtualization platforms;
- Knowledge of Windows 10 Desktop Troubleshooting and basic Mac;
- Knowledge/experience with G Suite Software, Active Directory;
- Experience with updating and managing technical documentation;
- Hardware knowledge;
- Basic understanding of TCP/IP networking;
- Microsoft products Knowledge (Office and Windows Server 2012 R2+);
- Strong attention to detail skills with a proven ability to develop high quality solutions to identified problems.

**Our benefits**

**We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.**

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a **flexible working **rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of **wellbeing resources **we offer, use your breaks and your leave including **Birthday Leave.**

We provide a first class **employee assistance program **that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer **12 weeks paid parental leave **for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for **Extravaganza and Team Appreciation Days **, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via **Reward and Recognition Programs **such as Shout Outs - recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two **Days of Service **each year to volunteer in a cause that matters most to them.

Other benefits available include **salary sacrifice **, **study leave **and an **Employee Stock Purchase Plan **.

**Ready to apply?**
- **
- We respectfully ask that no recruitment agencies contact us regarding this position. _

Global Payments Inc. is an equal opportunity employer.



  • Fortitude Valley, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Fortitude Valley, Australia Global Payments (Beamery) Full time

    **Description**: **About us** Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and...


  • Fortitude Valley, Australia AIPC Full time

    Highly collaborative and supportive environment - Be part of a strong student-centric, values-driven education provider - Opportunity for growth within the organisation for the right person The Australian Institute of Professional Counsellors is a private RTO providing Higher Education specialising in the delivery of external education programs in...


  • Fortitude Valley, Australia Peabody Energy Full time

    **About the role**: We are currently seeking a **Business Support Officer** to be based at our Fortitude Valley office. Reporting to the Lead Procurement, the scope of your role will be to contribute to the operational excellence of the end-to-end process for the purchasing and paying of supplies, services, and equipment for mining operations. The employee...


  • Fortitude Valley, Australia GenusPlus Group Full time

    Competitive Remuneration | Permanent Full time - Collaborative Teams - ASX listed company with exciting growth targets **he Business** A rapidly growing ASX listed company, Genus Pole Foundations Australia Pty Ltd is a subsidiary of GenusPlus Group (GNP). Genus PFA is an electrical contractor specialising electrical services and solutions. **The...


  • Fortitude Valley, Australia Cubiko Pty Ltd Full time

    **The purpose of this role**: Our Practice Support Officers are the primary point of contact for our Cubiko customers. You will be responsible for supporting and guiding our customers through the onboarding process, building and maintaining strong relationships, and driving customer satisfaction and engagement with using Cubiko. **Responsibilities**: -...

  • Zero Harm Coordinator

    7 months ago


    Fortitude Valley, Australia Downer Group Full time

    The **Downer Water team **is undertaking a program of works for the DOWSP programs - Water Southern zone and Wastewater Regional zone. This is a project delivery team for water and wastewater pipelines, pump stations and wastewater treatment plants. **THE ROLE** Based out of our modern and vibrant office in Bowen Hills, we have an opportunity for a recent...


  • Fortitude Valley, Australia RPS Group Full time

    **What you will be doing** **General Administration**: - Ensure accurate setup of projects in D365 according to contract terms, including validation of contracts and budget allocation. - Timely submission and verification of timesheets, as well as coordination of leave entries in HR systems. - Assist in the monthly invoicing process, including preparation...


  • Fortitude Valley, Australia RPS Group Full time

    **What you will be doing** **Project Administration**: - Ensure accurate setup of projects in D365 according to contract terms, including validation of contracts and budget allocation. - Timely submission and verification of timesheets, as well as coordination of leave entries in HR systems. - Assist in the monthly invoicing process, including preparation...

  • IT Expert

    1 month ago


    North Boambee Valley, New South Wales, Australia Advanced Technology Full time

    About the RoleWe are seeking an experienced IT Expert to join our team as a Technical Support Specialist. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.Job DescriptionProvide Level 1-3 technical support to clients via phone, email,...

  • Office Manager

    2 days ago


    Fortitude Valley, Australia John Holland Full time

    Fortitude Valley, QLD, AU, 4006**About John Holland**: We're all about transforming lives by finding solutions to complex challenges across a wide range of industries including infrastructure, property, rail, building and water projects in Australia & New Zealand. From the epic to the intimate, everything we do improves life for someone, somewhere. It gives...

  • Administration Officer

    3 months ago


    Fortitude Valley, Australia Australian College of Technology and Business Pty Ltd Full time

    **Australian College of Technology and Business, Brisbane** **Position**: Administrative Officer **Department**: Administration **Reports to**: Administrative Manager **Job Summary**: The Administrative Officer is responsible for providing comprehensive administrative support to the Administration Department and its staff. The role involves a variety of...


  • Hunter Valley, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...


  • Hunter Valley, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Office Administrator

    7 months ago


    Fortitude Valley, Australia Georgiou Full time

    **Office Administrator** Due to continued growth across Australia, Georgiou is seeking an Office Administrator to join our team working in our Brisbane office. This role is a part time role with potential to go full time. **What you’ll do (but not limited to)**: - Provide administrative support and assistance to the Brisbane office, including reception...


  • Fortitude Valley, Australia AIPC Full time

    Highly collaborative and supportive environment - Be part of a strong student-centric, values-driven education provider - Opportunity for growth within the organisation for the right person **Role type: Permanent, Full-time** The Australian Institute of Professional Counsellors is a private RTO providing Higher Education specialising in the delivery of...


  • Hunter Valley, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Facilities Officer

    6 months ago


    Fortitude Valley, Australia Peabody Energy Full time

    **About the role**: We are currently seeking an experienced **Facilities Officer **to join our Fortitude Valley office.*** Reporting to the Executive Assistant to the President Australia, the scope of the role will to be provide administrative support and work collaboratively with the Brisbane Executive Assistants and Brisbane personnel as well as be the...


  • Fortitude Valley, Australia First Focus Full time

    First Focus has just started the hunt for another Onsite IT technician to join our growing Brisbane team, supporting a large customers' technical environment. **Duties**: - Providing onsite desk-side support on customer premises - Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure - Performing a wide variety of Level...


  • Hunter Valley, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...