Desktop Support Officer

2 weeks ago

Fortitude Valley, Australia Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About us**

**Global Payments **is a world leader in payments technology and software solutions. We are committed to exemplary service to our employees, customers and communities. Driven by passion to provide great experiences we bring our expertise and global perspective to vertical software markets and integrated commerce.

Composed of leading service providers like **Ezidebit, Eway, Storman **and **Sentral Education **, the **Global Payments **Australia & New Zealand (GP AU/NZ) family delivers a broad range of technology solutions that help all-sized businesses innovate and grow. We bring the power of software and complexity of payments together and make it simple.

**About the opportunity**

Working across all the Global Payments brands, the Desktop Support Officer provides front line IT support to the business including technical support and troubleshooting all aspects of hardware and software. Additionally, this role is responsible for effective provisioning, installation, configuration, operation, and maintenance of systems and desktop hardware, software, mobiles, and related infrastructure.

Uniquely, this position also includes a wide range of learning opportunities including participation in company projects, inclusion in agile/scrum meetings and long term career development into the systems admin space.

Responsibilities include:

- Set up, install, and configure computers and mobile phones along with software and operation systems (Windows & Mac) and troubleshoot as needed;
- Vendor management of both hardware and software providers including purchasing and invoice management;
- Repair and recover from hardware or software failures on PC, Laptops, Printers, mobile Phones, A/V conference and any peripheral IT equipment.

**About you**

To be successful in this role, you’ll bring experience in a similar role where you have perfected the highest standard in customer service. You enjoy helping people with your strong technical ability and have strong time management skills. You’re someone who is proactive, identifies improvements and puts together a plan on how to streamline or automate that process.
- Essential Experience _
- Strong customer service skills including written and verbal communication;
- High attention to detail with proven capability of delivering quality solutions to identify problems;
- IT workflow tool experience, FreshService is favourable;
- Knowledge of Windows 10 Desktop and basic Mac troubleshooting;
- Hardware troubleshooting knowledge.
- Experience working with G Suite Software;
- Basic understanding of TCP/IP networking;
- Microsoft products Knowledge (Office and Windows Server 2012 R2+);
- Desired Experience _
- Agile Scrum experience;
- Knowledge of AWS connect.

**Culture and benefits**

**In addition to a diverse and inclusive culture, some of Global Payments benefits include**:

- Flexible working environment with a mix of in-office and remote working;
- Birthday leave (a day off to celebrate your birthday);
- Regular social events, from paint & sip to games night there is something for everyone;
- 12 weeks paid parental leave, 2 weeks paid secondary carers leave;
- Reward and Recognition Programs such as Shout outs - recognising our people that go above and beyond and make a difference to our customers;
- Employee Stock Purchase Plan available to all team members;
- A MyCoach (EAP) program to support your health and wellbeing.

**To apply**

If this role sounds like a good fit for you please click the “APPLY” button.

Global Payments Inc. is an equal opportunity employer.

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