Experience Design Researcher, Financial Wellbeing

2 months ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 78437
**Department**: AR Financial Wellbeing, Research & Executive Offic
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The purpose of the Financial Wellbeing Portfolio is to provide customers a valuable experience that focuses on creating a seamless banking journey as well as a healthy financial ecosystem.
As an Experience Design Researcher, you will be working very closely with product owners, designers and stream leads and will primarily be responsible for scoping, innovating methods, delivering research, reporting and presenting results to a range of stakeholders. You will also be collaborating with our other research disciplines such as behavioural science, customer insights & outcomes, as well as strategic research.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent, Full time
**Role Location**: Melbourne, VIC
What your day may look like
Conducting generative and evaluative design research; qualitative research (i.e. observations, interviews, focus groups, usability testing) and quantitative research (i.e. data, A/B testing), and translating research insights into solid design solutions
Execute strategic research methodologies
Research digital and non-digital assets
Executing remote and in person research
Using tools such as Lookback, Maze, UserZoom as well as research communities
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience delivering and collaborating with others in an agile environment
Experience working with behavioural science, strategic research and analytics
Practical experience across various research strategies throughout the project lifecycle, from conception to launch and ongoing optimisation
Research techniques across a variety of qualitative and quantitative methods including surveys, interviews, digital and non-digital stimulus
Experience in facilitating user research sessions, in person and remotely
Strong stakeholder management experience, with a track record of translating vague stakeholder needs into research methodologies
Having worked on customer migration and product simplification projects is preferred
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
24/10/2024, 11.59pm, (Melbourne Australia)

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