Client Services Administration Officer

2 months ago


Wollongong, Australia Guide Dogs NSWACT Full time

Posted: 18/11/2024

Closing Date: 02/12/2024

**Job Type**: Fixed-term - Part time

Location: Wollongong

Job Category: Administration & Office Support

We are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives.

We are united in our shared mission of creating opportunities, championing the rights of people with low vision or blindness, and building communities who share our mindset and ambition for accessibility and inclusivity.

With a strong culture of innovation, learning, flexibility and belonging, we live our values and allow our team members to be the best version of themselves inside and outside work.

**Key Accountabilities**:

- Purchase orders are created, matching, checking and coding of invoices and expense claims are completed for the offices.
- Office supplies and equipment are purchased and restocked as required (e.g. stationary, kitchen supplies, first aid kits etc.)
- Tasks to ensure upkeep and maintenance of office buildings, fittings and furniture are completed.
- Compliance of premises to legislated safety practices is maintained.
- Incoming and outgoing mail is managed.
- Support is provided to staff requiring assistance with booking flights and accommodation in accordance with company policy.
- Clients enquiries are responded to or directed to the correct person to ensure their request can be resolved in a friendly and efficient manner.
- Assistance occurs for managers to produce reports and monitor key performance data.
- Activities in your SME area are completed to required standards, e.g. NDIS Billing, Ambutech, Contract management, Knowledge management etc.
- Regional programs and events are coordinated successfully.

**Essential Experience**:

- Strong Data entry skills and attention to detail.
- A team player, with friendly and flexible approach.
- Excellent interpersonal and communication skills with the ability to relate to a range of stakeholders.
- Strong computer skills especially in Microsoft Word, Excel, Outlook and PowerPoint.
- Demonstrated drive and ability to organise, prioritise and complete the duties assigned.

**Benefits that Guide Dogs offer**:
As a member of the Guide Dogs team, you will have access to a wide range of benefits tailored to your needs.
- A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900.
- EAP - Get support when you need it with Employee Assistance Program counselling sessions.
- Me Days - Receive two paid days per year to support your health and wellbeing.
- Paid Parental Leave - take time to bond with your new child with 15 weeks paid leave after qualification period
- The option to purchase up to 4 weeks additional leave each year.
- Employee benefits program and Reward and Recognition program.
- Annual flu vaccinations.
- Support for your professional development including paid study leave and educational assistance.
- Join an organisation that makes a meaningful and positive impact on our society.

**Guide Dogs Values**:

- Our clients come first in everything we do
- Walk the Talk - The buck stops with us. So we keep our word and keep going, no matter what.
- Lead with Head and Heart - Forever focused on our purpose and mission, we combine care and careful planning to deliver successes worth celebrating.
- Lift each other - From a guiding hand to a high five, we unleash and acknowledge everyone's potential.
- Never stop exploring - We're fearlessly creative. We've always asked and answered the tough questions and if there's a better way, we'll find it.

Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.



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