Team Leader, Client and Member Services

2 months ago

Wollongong, Australia Mercer Full time

We are seeking a talented individual to join our Client & Member Service team at Mercer Administration Services. This role will be based in Wollongong. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will lead and manage a dedicated superannuation team, ensuring a member-focused team ethos and achievement of agreed service level standards.

The position offers professional exposure across a broad range of functions as well as the ability for interactions with clients and could be a great steppingstone into Senior Leader opportunities.

**Team Leader, Client & Member Services**

**We will count on you to**:

- Lead a superannuation administration services team that is responsible for end-to-end superannuation processing and/or related specialist activities (e.g. contributions and refunds, benefit payments, member maintenance, insurance, document management)
- Drive the performance of all employees within the team
- Prepare, implement and review team plans/budgets
- Provide operational direction to day-to-day activities including responses to requests for information/service and appropriate record keeping across the team
- Manage the administrative performance of the team against key service level agreements.

**What you need to have**:

- Experience managing teams within a high volume, operational environment, preferably within the superannuation, banking and finance, insurance or similar industry
- The ability to drive team performance, initiative and improvement with a customer-centric focus
- Experience with workflow management tools and translating data to make effective resourcing decisions
- Experience in the management of Service Level Agreements with a proven track record of achievement.

**What makes you stand out?**
- Knowledge and understanding of legislation relevant to the superannuation industry would be well regarded however not essential.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

  • Client Services Coordinator

    2 months ago

    Wollongong, Australia igknight Pty Ltd Full time

    **Key Responsibilities** - **Rostering & Scheduling**: Update rosters and fill gaps in consultation with the Comunity Access Manager (CAM). Provide rostering and administrative support to the Allied Health team. - **Service Agreements & Quotes**: Develop service agreements and quotes under the supervision of the CAM. - **Onboarding**: Coordinate the...

  • Operations Team Leader

    2 weeks ago

    Wollongong, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Team Leader

    6 months ago

    Wollongong, Australia Steelers Club Full time

    The Steelers Club is seeking a highly motivated, passionate, and energetic professional. We seek leaders who can bring a genuine positive attitude and lead from the front, a willingness to learn, and an interest in staff development as well as your own personal growth. The role will be classified as a Level A Manager under the Award, and will be paid 50%...

  • Team Leader

    3 months ago

    Wollongong, Australia Medibank Full time

    **About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...

  • Insurance Team Leader

    7 months ago

    Wollongong, Australia Iress Full time

    Insurance Team Leader - Superannuation **See yourself being part of a large, transformational change? This could be the role for you!** **At Iress, we make things happen** We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next...

  • Team Member

    4 months ago

    Wollongong, Australia Zeus Street Greek Full time

    Full Time / Part Time / Casual - WollongongWho is ZSG?Zeus Street Greek is a fast, casual Greek food business serving traditional family recipes with a modern twist. Zeus Street Greek (ZSG) values quality produce that is responsibly sourced and prepared with a fresh attitude. Our legendary people bring their lightning bolt energy of welcoming all to enjoy...

  • Culinary Team Leader

    4 weeks ago

    Wollongong, New South Wales, Australia Frontline Recruitment Full time

    **Company Overview**Frontline Recruitment is a leading provider of hospitality and tourism services. We understand the importance of quality food and exceptional customer service in creating memorable experiences for our clients and their customers.SalaryThe estimated salary for this role is $82,000 plus superannuation and profit share. This competitive...

  • Insurance Team Leader

    7 months ago

    Wollongong, Australia Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000...

  • Team Leader

    4 months ago

    Wollongong, Australia Scene to Believe Full time

    **Help spread the magical joy that is Christmas and lead one of our Santa photography teams in shopping centres across Australia and New Zealand.** **As one of our Team Leaders, you will help create unforgettable memories and make this festive season magical for families everywhere.** At Scene to Believe, our Christmas staff create unforgettable memories...

  • Client Services Officer

    7 months ago

    Wollongong, Australia Advice2Talent Full time

    CSO with experience in SMSF - Join our growing team - WFH- You can be based anywhere in Australia **About Client** A boutique wealth advisory firm dedicated to improving the financial wellbeing of individuals for now and into the future. Their goal is to help you reach your potential, whether you are just getting started, building your wealth, preparing...

  • Food Service Team Member

    4 weeks ago

    Wollongong, New South Wales, Australia Guzman Y Gomez Full time

    About UsGuzman y Gomez Mexican Kitchen is a fast-food restaurant that prides itself on serving the freshest food with local ingredients. Since our inception in 2006, we have been obsessed with reinventing the fast-food experience, bringing the energy of Mexican culture to Australians nationwide.Our MissionWe are committed to providing an exceptional dining...

  • Female Disability Support Worker

    6 months ago

    Wollongong, Australia Wollondilly Disability Services Pty Limited Full time

    We are a growing local provider in the disability services sector, and we are looking for experienced and enthusiastic team members! Both male and female applicants are encouraged to apply. However in this case we require a Female Support Worker for a client. About the Role We offer supports to our clients, allowing for morning, afternoon and evening shift...

  • Relief Shift Team Leader

    4 months ago

    Wollongong, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...

  • Foh Team Member

    3 months ago

    Wollongong, Australia LIL BIRD WOLLONGONG Full time

    **Position**: Junior & Senior Front of House Team Member **Location**: Lil Bird Chicken Shop **Type**: Part-time/Full-time **About Lil Bird**: Lil Bird is an exciting new chicken shop offering healthy salads, delicious chicken rolls and wraps, and home-style sides that cater to everyone. Our focus is on quality, fresh ingredients, and providing a welcoming...

  • Retail Team Member

    7 months ago

    Wollongong, Australia Supercheap Auto Full time

    **Retail Team Member Supercheap Auto Warrawong (new store) (New South Wales)** Supercheap Auto is seeking the next talented member of our passionate and energetic team - combine your great retail experience and customer service skills to make it SUPER We don’t just sell products; we're about inspiring our customers to get the most out of their leisure...

  • Retail Team Member

    7 months ago

    Wollongong, Australia Supercheap Auto Full time

    **Retail Team Member Supercheap Auto Warrawong (New South Wales)** Supercheap Auto is seeking the next talented member of our passionate and energetic team - combine your great retail experience and customer service skills to make it SUPER We don’t just sell products; we're about inspiring our customers to get the most out of their leisure time and we...

  • Retail Team Member

    1 month ago

    Wollongong, Australia rebel Full time

    **Retail Team Member rebel Warrawong (New South Wales)** **Sport is calling!** Combine your passion for sport and customer service skills as a Retail Team Member at rebel. **Your typical day** - Providing an in-store experience that inspires and empowers our customers - Engaging with our customers by sharing your product knowledge and experience -...

  • Senior Financial Services Leader

    4 weeks ago

    Wollongong, New South Wales, Australia IMB Bank Full time

    About the RoleAs a Senior Financial Services Leader with IMB Bank in the Illawarra region, you will be responsible for leading and developing a high-performing team to achieve both branch and employee objectives.The ideal candidate will have a strong background in residential lending and leadership, with experience in writing home loans and managing member...

  • Grocery Team Member

    6 months ago

    Wollongong, Australia Woolworths Full time

    **Grocery Team Member**: With an eye for detail and a smile for customers, you’ll ensure the shelves are full, the displays look great and shoppers can find what they need. Regular use of store equipment including pallet jacks, cutting tools, PPE for cold areas as required will be tools provided to support you in delivering a great offer to our...

  • Service Leader-Shellharbour

    2 months ago

    Wollongong, Australia Camp Australia Full time

    We are searching for our next part-time Service Leader to lead our amazing team in Shellharbour The Service Leader supports the delivery of our service to provide before and after-school care and vacation care for children in the school we partner with. We are continually improving the quality of our Service Delivery as we strive to deliver Service...