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Customer Engagement Executive Coordinator

1 month ago

Canberra, Australia Icon Water Full time

Full Time, Ongoing Opportunity
- Level 3, Zone A - $79,938 + 15% Superannuation
- Free Parking

**The Opportunity**

Our Customer Engagement Group is looking for an organised, personable and proactive Customer Engagement Executive Coordinator to join their team. In this role, you will provide confidential and high-level administration support to the General Manager of Customer Engagement, and the Customer Engagement team more broadly through providing executive, and customer and community engagement project support.

We are an Equal Opportunity Employer, that values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages.

**Day in the life **
- Provide confidential high level administrative advice and support to the General Manager and Branch Management team including coordinating information requests of the Group.
- Coordinate planning and delivery of customer and community engagement strategy roadmap activities including coordinating participant, research and engagement partner, and stakeholder involvement.
- Facilitate strategic customer and community engagement reviews and support organisational-wide insights sharing to build customer centric cultural awareness and inform strategic decision-making and service design.
- Coordinate development and lead delivery of the annual group plan to facilitate a positive and engaging culture.
- Prepare, coordinate, and edit correspondence, reports and presentations for the Executive and Board Meetings.
- Perform secretariat support as required for various committees, meetings, and events such as Reconciliation Action and Customer Strategy
- Participate in and contribute to organisational-wide cultural planning and change management projects and initiatives.
- Coordinate group risk and information management activities including follow-up of overdue actions and tasks captured in our systems.
- Coordinate branch and customer strategy planning days, team building activities and regular group communications and meetings.
- Arrange catering, travel and accommodation for staff within the Group when required and credit card reconciliation.
- Conduct specific research tasks to support the General Manager and the Group.
- Other duties within the employee’s skill, competence, and training.
- Experience in an Executive Assistant role is desirable.
- Experience in providing information and assistance to a range of stakeholders in a professional and timely manner.
- Experience in public or stakeholder engagement planning support or delivery is desirable. Qualifications in or the ability to obtain International Association of Public Participation certification (IAP2) or similar.
- Sound analytical skills with the ability to research and provide written reports with recommendations.
- Knowledge and understanding of policies, procedures and processes including safety, quality, customer engagement and human resources.
- Excellent computer literacy skills including competency in the use of Microsoft packages including Word, Excel, Power Point and Adobe.
- Accuracy in dealing with financial and other data.

If you possess the qualifications, skills, and experience above, then we want to hear from you

Please log on to our recruitment portal and:

- Submit your resume,

**Applications close: 14 May 2023

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