Product Manager

7 months ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation - the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation - today and tomorrow.

**About the role**:
As the Product Manager - Personalisation, you will be resposible for driving the personalisation vision and strategy for personalisation and also for shaping, driving, and delivering personalised experiences to customers in the moments that matter across our channels.

**You will**:

- Define the squad backlog partnering with relevant teams to ensure the backlog aligns with the business and personalisation strategy and OKRs (objectives, key results)
- Define and track the objectives and key success measures for the team
- Take a testing mindset to personalisation experiences to test and learn optimal executions
- Manage and prioritise backlog to deliver on OKRs
- Be responsible for end-to-end execution of their initiatives, from discovery to delivery
- Work with Omni-tech team to continually review and assess systems and process across the omni-tech capability to ensure delivery of personalisation initiatives across channels
- Liaise and collaborate with key stakeholders and leadership to champion the personalisation agenda and strategy

***:
**You'll need**:

- Extensive xperience as a Product Manager or similar
- Proven experience in implementing personalisation strategies across the omni-tech stack e.g. CDP, Adobe Target, data and analytics platforms
- Extensive xperience supporting digital channels in large, complex organisations; experience working in a digital-first organisation with a strong customer-centric focus is preferred
- Deep understanding of the retail landscape, working in and leading in a rapidly evolving omni-channel customer centric environment
- Exceptional passion for delivering valuable, feasible and usable experiences customers love
- Experience in communicating and rationalising product design decisions
- Experience in measurement frameworks and value attribution
- Continuous learning and curiosity and ability to proactively respond to a changing environment
- Strong stakeholder management skills and story telling ability
- Demonstrated experience utilising customer research, insights and data to drive action

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 97269

Employment Type: Full time

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