Reception / Concierge - Front of House

3 months ago

Brisbane, Australia FIRST CONTACT Full time

Location: Brisbane Salary: AUD Industry Standards

We currently have an opportunity for an energetic and enthusiastic Front of House Team Member to join our dynamic team in Brisbane

We are seeking a customer experience champion who can help us deliver unscripted, personalised service in a corporate environment.

This is an all-rounder role with a rotating roster across all areas. If you are looking for a role where you can let your true colours shine and deliver the best possible service, look no further

**What will be involved in your day to day tasks?**
- Provide an engaging on-brand welcome and farewell to all staff, clients and contractors entering the site
- Register visitors & staff using the designated site access management system
- Maintain the corporate hospitality floors and ensure meeting rooms are in excellent condition
- Provide support for meeting room bookings
- Manage flexible room set-ups, including moveable walls and manual handling
- Deliver 5-star service for all catering and events in the front-of-house meeting rooms, including service throughout the event and post-event clean-up
- Ensure the reception area (desk and guest lounges) are clean and tidy at all times
- Work closely with security teams to ensure the safety of the building
- Assist with administrative tasks as per the request from the tenant
- Recognise VIPs, guests and building staff and use their names wherever possible
- Provide a service level beyond the tenant's expectations 'to go above and beyond'
- Look for ways to improve the tenant's experience of working within the building
- Deliver on WOW moments, which our visitors and clients will not forget
- Conduct Work Ready Audits to ensure compliance with safety and operational standards
- Assist with facility coordination tasks, including liaising with maintenance teams and managing minor repairs or issues

**This position requires periods of walking, standing, sitting and/or manual handling**.

You will have:

- Hospitality, corporate reception or premium airline experience
- Exceptional customer service attitude
- Strong verbal and written skills
- Excellent interpersonal and communication abilities
- A vibrant, adaptable personality

We offer:

- Health services including 24/7 active health and emergency response
- Employee rewards program with retail vouchers
- Corporate wardrobe and dry cleaning
- Paid training and development opportunities
- Potential for career advancement within First Contact

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