Front of House Team Member/ Concierge

6 months ago

Brisbane, Australia KPMG Full time

The Concierge provides Front of House and Corporate Hospitality support, which includes meeting and greeting external clients and internal customers ,responding to internal and external telephone calls and escort and orientation of arriving clients, handling reservations data entry, contacting bookers and event organisers, responding to enquiries and managing allocation of meeting and function rooms, equipment, catering and AV. These accountabilities support and maintain the delivery of essential services required by internal customers and external clients within KPMG on a daily basis.

**How are you extraordinary?**

You offer exceptional customer service to all your stakeholders

You embody professionalism and can demonstrate initiative

You embrace every opportunity to learn and grow and demonstrate a 'can do' attitude

**Your Opportunity**
- Coordinate Concierge services to ensure all tasks & requests are completed in a timely and efficient manner
- Assist the Workplace Manager in reviewing and implementing new procedures
- Develop and maintain stakeholder relationships and seek feedback on services to continually improve services
- Manage daily reservations and room allocations
- Meet & greet clients and guests and provide a 5* hospitality service
- Assist with the provision of all AV equipment and set up for meetings and events
- Maintain a clean and tidy workplace and ensure all meeting rooms are set per standards

**What we are looking for**:
To be successful in this position your experience is likely to include some or all of the following:

- Experience in hospitality or corporate concierge environment
- Experience delivering 5* customer service
- Demonstrated high level of written and spoken communication
- An experience of Audio Visual equipment is desireable

**Additional Information**:
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._**

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._

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