Assistant Manager

3 months ago

Brisbane, Australia AccorHotel Full time

**Company Description**
Nestled in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated_ _luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality.

A positive demeanour, impeccable personal presentation, and the ability to greet guests with a warm "Bonjour" are essential prerequisites for this position.
- Assist in the management of the day to day operation of Concierge, Porter and Valet services
- Full utilisation of the Front Office Concierge systems ensuring accuracy in use and a range of reports to meet operational needs are produced
- Provide regular training and development opportunities for the team
- Assist in the preparation of Front Office Concierge monthly reports, commenting on key performance indicators as required
- Ensure public areas are clean and well presented with regular monitoring
- Ensure all incidents, inspections and discrepancies are recorded in duty logs.

**Qualifications**
- Full availability including weekends and public holidays as per our peak operational periods
- Customer service experience, in a luxury environment is preferred
- The aptitude and willingness to undertake further development with Sofitel
- Exemplary personal presentation standards.

**Additional Information**
We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group that is collectively known as "La Maison" (French for "The House"). This allows ambassadors direct access to world-class expertise from top minds in luxury hospitality.

As a Sofitel Heartist, you will also be rewarded with**:

- Career development opportunities within the largest hotel group in the Pacific.
- Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide.
- Complimentary hotel stay package to celebrate your work anniversary.
- Secure parking in the centre of Brisbane for only $10 per day.
- Direct access to Central train station.
- Complimentary food in the ambassador dining room.
- Laundered uniforms.

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