Guest Relations and Workplace Concierge

1 month ago

Brisbane, Australia FIRST CONTACT Full time

Location: Brisbane Salary: AUD Industry Standards

Guest Relations & Workplace Concierge - 1 William St Brisbane

We take immense pride in being a service business that places people at the heart of everything we do.

Our vision is to “Operate great workplaces.”

We are excited to announce two new openings within our Workplace Team, created as a result of our internal growth and employee advancement. Our roles offer exceptional opportunities for individuals transitioning into a corporate environment, leveraging their hospitality and customer service skills. No two days are the same

**The Opportunities**

Join our high-performance team within one of our flagship government clients, reporting directly to the Accounts Concierge Services Manager. You will be part of a collaborative and supportive team dedicated to achieving first-class client satisfaction.

**A snapshot of a typical day**:
**Collaborative Relationships**: Support strong working relationships with team members, key clients, and supplier stakeholders to understand their requirements, align objectives, and maximize value and support for the business.**Guest Arrivals**: Manage all guest arrivals for a seamless experience. Meet and greet clients and visitors, provide assistance based on their needs, announce their arrival to internal staff, and escort them to meeting rooms as required.**Event Coordination**: Support the coordination of client functions/events, including catering, audiovisual equipment, compiling function sheets, performing regular planning and testing checks, and setting up/breaking down furniture and catering equipment.**Meeting Room Management**: Support the Meeting Room Management System, assisting with booking reservations, cancellations, and amendments as per client requests. Ensure all booking requirements are captured, and proactively review and pre-plan for future bookings

As part of these roles, your primary responsibility will be to curate exceptional experiences that leave a lasting impression on our visitors and occupants. You will be the driving force behind ensuring seamless and memorable interactions. Furthermore, you will play a crucial supporting role for our clients, working across any of the core services: front-of-house (Reception), Concierge, placemaking support, Hospitality, Workplace Solutions, Events, and Meeting coordination.

**What you'll bring to the role**:
At least two years of experience in a customer-facing role, preferably in hospitality, airline, retail, or a similar service-oriented sector.

Strongly embodies a customer-centric and hospitality-led mindset, adapting to visitors'/employees' needs and preferences to enhance their overall experience.

Strong problem-solving skills with a creative and pragmatic approach, always maintaining a positive and solution-focused mindset in addressing challenges.

**These positions require periods of walking, standing, sitting and/or manual handling**.

**Why you should choose First Contact**:

- Rewarding Monday-Friday, enjoy your evenings and weekends
- Compensation surpassing industry standards
- Outstanding rewards program - earn gift cards and perks
- Learning and development opportunities from some of the best leaders in Australia for workplace experience.
- 24/7 Support through our wellness partner “Sonder” Employee Wellbeing Platform

Are you ready to embark on a professional journey like no other? Join our team today and become a vital part of this exciting adventure

Together, let's create a workplace experience that leaves a lasting impression.

  • Guest Experience Expert

    22 hours ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24219491 **Job Category**Rooms & Guest Services Operations **Location**Brisbane Marriott Hotel, 515 Queen Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Brisbane Marriott Hotel**is currently seeking a thoughtful and dynamic individual to...

  • Concierge Leader

    4 months ago

    Brisbane, Australia Hilton Full time

    Concierge Leader Are you ready to take the next step in your Hospitality career? Join the world's Number 1 Greatest Workplace and most valuable hospitality company! We are currently seeking a dynamic Concierge Leader to join our team. In this role, you will be responsible for assisting to oversee the daily operations of our concierge department and...

  • Corporate Guest Relations

    6 months ago

    Brisbane Central Business District, Australia HAYS Full time

    Permanent reception opportunity with global real estate firm. CBD based. **Your new company** This company is a global leader in real estate, with a presence in more 100 countries. Their services are diverse, and include leasing and occupying; designing and building; and property and portfolio management. **Your new role** The role of Corporate Guest...

  • Workplace Concierge

    6 months ago

    Brisbane, Australia Aurecon Group Full time

    Job title: Workplace Concierge Want to bring ideas to life? You’re in the right place. If you’re looking for a fresh challenge, why choose Aurecon? It comes down to one, crucial question. What kind of world do you want to create for the next generation? Truth is, the decisions being made right now will determine the future of everything - from the...

  • Concierge Manager

    21 hours ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 23056869 **Job Category** Rooms & Guest Services Operations **Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENT** Boldly coloring outside the lines of luxury, W turns the...

  • Concierge

    3 months ago

    Brisbane, Australia KPMG Full time

    The Concierge provides Front of House and Corporate Hospitality support, which includes meeting and greeting external clients and internal customers, responding to internal and external telephone calls and escort and orientation of arriving clients, handling reservations data entry, contacting bookers and event organisers, responding to enquiries and...

  • Concierge

    2 months ago

    Brisbane, Australia Inchcape Full time

    **Join the Keystar Morayfield Team as a Superstar Concierge!** Are you a friendly, customer-focused individual with a passion for providing exceptional service? **Keystar Morayfield** is looking for a dynamic Concierge to be the welcoming face of our dealership for our valued customers! As our Concierge, you will be the first point of contact for our...

  • Concierge Team Leader

    6 months ago

    Brisbane, Australia Hilton Full time

    Concierge Team Leader We are currently seeking a dynamic and experienced Concierge Team Leader to join our team. As the Concierge Team Leader, you will be responsible for assisting concierge management to oversee the daily operations of our concierge desk, ensuring that our guests receive exceptional service from arrival to departure. You will have...

  • Concierge | The Star Brisbane in Brisbane

    7 months ago

    Brisbane, Australia Echo Entertainment Group Full time

    Are you our next rising star? Join our team as a Concierge at The Star Brisbane. Our breathtaking resort, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will commence a staged opening in 2024, bringing a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event...

  • Concierge Supervisor

    8 months ago

    Brisbane, Australia PULLMAN Full time

    Company Description Pullman & Mercure King George Square is a prestigious hotel located in the heart of the vibrant city center. Our hotel offers luxurious accommodations, exceptional dining experiences, and world-class event facilities. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. **Job...

  • Front of House

    9 months ago

    Brisbane, Australia GOW Recruitment Full time

    CBD Brisbane - Corporate Concierge - Permanent full time **We are seeking a motivated individual to join our Client in a Front of House Concierge role.** You will be the first point of contact for their valued guests, providing a warm and welcoming atmosphere from the moment they arrive. Your primary responsibility will be to ensure that every guest...

  • Concierge

    5 months ago

    Brisbane, Australia inchcape Full time

    Join the Keystar Morayfield Team as a Superstar Concierge! Are you a friendly, customer-focused individual with a passion for providing exceptional service? Keystar Morayfield is looking for a dynamic Concierge to be the welcoming face of our dealership for our valued customers!  As our Concierge, you will be the first point of contact for our...

  • Concierge

    9 months ago

    Brisbane, Australia Grupo Mantra Full time

    Situated beachfront in one of Tropical North Queenslands most desirable holiday destinations, idyllic Palm Cove, Peppers Beach Club & Spa combines beautifully appointed accommodation with five star facilities. With the magical Great Barrier Reef, Daintree Rainforest and pristine beaches at your doorstep, this is a rare opportunity to live and work in...

  • Guest Relations

    7 months ago

    Brisbane, Australia CBRE Full time

    Join CBRE a global leader in Commercial Real EstateWork Your Way to suit your scheduleCareer path opportunitiesBrisbane | Land of the Turrbal TribeAre you looking for a pathway into something different and a work schedule that suits the days you want to work?We are interested in people after casual work in the corporate sector to join our Work Your Way...

  • Brisbane Concierge Team Member

    4 weeks ago

    Brisbane, Queensland, Australia The Star Brisbane Full time

    We are seeking an experienced and professional Concierge to join our team at The Star Brisbane.About the RoleThe Concierge is responsible for providing exceptional customer service to our valued guests and visitors. This includes delivering luggage to guest rooms, parking or retrieving vehicles, and offering insights on local attractions and events.Transport...

  • Consultant, Workplace Relations

    7 months ago

    Brisbane, Australia Regional Development, Manufacturing and Water Full time

    The Department of Regional Development, Manufacturing and Water (DRMDW) drives growth for Queensland by managing sustainable water resources, leading innovation in manufacturing and developing our regions. From our offices in Brisbane and a network of regional offices and manufacturing hubs, more than 700 DRDMW staff work to create a Queensland where...

  • Concierge

    5 months ago

    Brisbane, Australia Inchcape Full time

    Join the Keystar Morayfield Team as a Superstar Concierge! Are you a friendly, customer-focused individual with a passion for providing exceptional service? Keystar Morayfield is looking for a dynamic Concierge to be the welcoming face of our dealership for our valued customers! As our Concierge, you will be the first point of contact for our customers,...

  • Corporate Concierge

    4 months ago

    Brisbane, Australia Cushman & Wakefield Full time

    **Job Title** Corporate Concierge **Job Description Summary** As Corporate Concierge, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective,...

  • Luxury Hotel Concierge in Brisbane Opportunity

    4 weeks ago

    Brisbane, Queensland, Australia Echo Entertainment Group Full time

    About Us">The Star Entertainment Group is a leading gaming and hospitality company with a reputation for excellence.">We are seeking a highly skilled Concierge to join our team at The Star Brisbane, a luxury hotel and casino located in the heart of the city.">As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring...

  • Lobby & Client Suites Concierge

    2 weeks ago

    Brisbane, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better,...