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Service Desk Consultant

1 month ago

North Lakes, Australia DFP Recruitment Services Full time

**Job description**:
We have an exciting opportunity to join our client, a global technology company in Dealer Management Systems, as a
**Service Desk Consultant.**

***
If you’re passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you.

**About the role**

***
Reporting to the Service Desk & Customer Experience Manager, you will be an active member of the Service Desk Team ensuring end-to-end customer service excellence
- Handling multiple channels of support enquiries from customers
- Communicate effectively with internal & external customers through end-to-end service delivery fulfilment
- Capture all user interactions within our online ticketing system
- Handle multiple tasks and competing priorities effectively to meet customer needs
- Utilisation and maintenance of the knowledge base and participation in ongoing training
- Contribute as a proactive team member, improving the customer experience and contributing to the team’s success

**About You**
- Customer service skills
- Positive attitude and willingness to achieve within a team environment
- Problem-solving skills
- Excellent written and oral communication skills
- Strong work ethic and be motivated by attaining the highest levels of customer satisfaction
- A desire to learn and develop
- The right to work full time in Australia

**Desirable**
- Not essential but advantageous - Previous experience in an Automotive Dealership which may include a general understanding of the Parts, Service, Vehicle and Administration Departments and how they interrelate

**What's on offer for you**
- A competitive salary based on your qualifications and experience
- Full training on the Dealer Management System and associated products
- Be part of a rapidly expanding global company with offices in four continents
- Join a knowledgeable and friendly Support Team that takes pride in delivering excellence in customer service
- Full training in our SaaS products, including 24/7 access to extensive online resources
- Free secure undercover parking (on-site)
- North Lakes location

Note: You may be required to provide evidence of your COVID-19 vaccination status.