Service Desk Manager

7 days ago

North Ryde, Australia Downer Group Full time

As a Service Desk Manager, you will be responsible for leading and managing the service desk team to provide timely and effective support to end users and customers. You will oversee the day-to-day operations of the service desk, including incident management, service request fulfillment, and escalation management, to ensure the delivery of high-quality services and exceptional customer satisfaction. This role requires strong leadership skills, technical expertise, and a commitment to delivering excellent customer service.
- Bachelor's degree in information technology, computer science, or a related field; relevant certifications (e.g., ITIL, HDI) are advantageous.
- Minimum 5 years experience in service desk management or leadership roles, with a track record of successfully leading and managing service desk teams in enterprise environments.
- Excellent leadership and management skills with the ability to inspire, motivate, and develop a team of service desk analysts to deliver exceptional customer service.
- Experience with service desk tools and software, such as ServiceNow, Remedy, or Jira Service Management, for incident management, service request fulfillment, and knowledge management.
- Excellent communication and interpersonal skills with the ability to effectively communicate with stakeholders at all levels of the organisation.
- Ability to work effectively in a fast-paced environment, prioritize tasks, and manage multiple priorities and deadlines.
- Strong problem-solving skills with the ability to analyze complex issues, identify root causes, and develop effective solutions to enhance service quality and efficiency.
- Commitment to continuous learning and professional development, with a desire to stay current with emerging trends and best practices in service desk management and IT service management.

Downer offers employees a range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including:

- ASX listed company; known for career planning and progression opportunities
- Work from home 3 days a week
- North Ryde office - drive to work & Childcare Centre in the same building, with preferential acceptance
- EAP Program, Salary sacrifice superannuation;
- Banking, vehicle, and travel & accommodation discounts Discounts on technology products; and

  • IT Service Desk Analyst

    2 weeks ago

    North Ryde, Australia INGHAMS Heart OF THE Table Full time

    -North Ryde, New South Wales When you join Ingham’s, you become part of a company with a proud Australian & New Zealand history, and one that thrives on growth and innovation. We strive to be the poultry of choice and to deliver deliciously good food in the best way. We encourage our teams to embrace flexible working so they can meet their work/life...

  • IT Service Desk

    2 days ago

    North Ryde, Australia Robert Half Full time

    Leading specialised retailer requiring a Level 1-2 IT Service Desk Analyst to support their stores across ANZ, employing over 1500 staff Join a large and well-known ASX listed retailer with stores across ANZ, employing over 1500 staff. Currently, they are recruiting for a Level 1-2 IT Service Desk Support Analyst to be a part of their team. This...

  • Service Desk Manager

    3 hours ago

    Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Service Desk Officer

    5 days ago

    North Ryde, Australia Downer Group Full time

    Are you passionate about Customer Service and have experience in Accounts Payable? If so, a Full-Time Permanent opportunity has become available within our Business Services Centre (BSC) here at Downer for an Accounts Payable Service Desk Officer. The position can be based either Australia or New Zealand. Our Business Services Centre (BSC) provides...

  • IT Help Desk Specialist

    2 days ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...

  • IT Help Desk Specialist

    1 week ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...

  • Service Delivery Manager

    7 days ago

    North Sydney, Australia oOh! Full time

    **About oOh!**: oOh! is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse...

  • Ict Service Desk Technician

    2 weeks ago

    North Sydney, Australia Wenona School Full time

    **(Permanent, Full-Time)**: Wenona values professional services staff who demonstrate a positive and proactive approach to their work and have a willingness to participate fully in the life of the School. We look for enthusiastic, dedicated and capable staff who demonstrate initiative, good humour, and professional behaviour and support the values and aims...

  • Ict Service Desk Technician

    2 weeks ago

    North Sydney, Australia Wenona Full time

    **(Permanent, Full-Time)**: Wenona values professional services staff who demonstrate a positive and proactive approach to their work and have a willingness to participate fully in the life of the School. We look for enthusiastic, dedicated and capable staff who demonstrate initiative, good humour, and professional behaviour and support the values and aims...

  • Service Desk Analyst

    1 week ago

    North Sydney, Australia Allianz Australia Full time

    **Service Desk Analyst** **Service Desk Analyst - North Sydney/Hybrid working environment** **Does customer satisfaction motivate you?** You'll be an experienced IT help or service desk specialist, used to operating in a fast paced and demanding environment. Your colleagues are busy, focussed and collegiate; helping each other to learn how to solve the IT...