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Service Desk Consultant

2 weeks ago

North Lakes, Australia Titan DMS Full time

**AUSTRALIA | North Lakes, Qld**
- Full time position
- Immediate start
- Full product training provided

Transfer your knowledge and experience within the automotive industry to start an exciting new career with Australia’s leading provider of automotive software solutions.

This is an exciting opportunity to join our team as a **Service Desk Consultant** on a full-time basis. Full training on our Dealer Management System and associated products is provided.

We work as a proactive team, striving to meet and exceed our customer’s expectations. If you’re passionate about service excellence and you want to work within a motivated business, we want to hear from you. Reporting to the Service Desk & Customer Experience Manager, you will be an active member of the Service Desk Team ensuring end-to-end service excellence as well as covering the following tasks:

- Key responsibilities- Handling multiple channels of support enquiries, servicing our end users around Australia who operate our Dealer Management Solution within the Franchised Automotive environment.
- Utilisation and maintenance of the knowledge base and participation in ongoing training.
- Communicate effectively with internal & external customers through end-to-end service delivery fulfilment.
- Capture all user interactions within our online ticketing system.
- Identify and feed back internal and external improvement opportunities. Have your say. Improve your department.
- Handle multiple tasks and competing priorities effectively to meet our customer’s needs.
- Contribute as a proactive team member, improving the customer experience and contributing to the team’s success.
- What you will need to succeed- Must have_
- Customer service skills.
- Positive attitude and willingness to achieve within a team environment.
- Problem-solving skills.
- Written and oral communication skills.
- Strong work ethics and be motivated by attaining the highest levels of customer satisfaction.
- Desire to learn and develop.
- Rights to work full time in Australia.
- Desirable_
- Domestic and/or international travel (if required)
- Exposure to an Automotive Dealership which may include a general understanding of the Parts, Service and Vehicle Departments and how they interrelate.
- Some of the benefits of joining our Team- A competitive salary based on your qualifications and experience.
- Being part of a global company with offices in four continents.
- Joining a knowledgeable and friendly Support Team that takes pride in delivering excellence in customer service.
- Full training in our SaaS products and Jira, including 24/7 access to extensive online resources.
- Titan products are built on innovation. The creativity that drives this innovation is a perfect outlet for your passion and skills.
- Free secure undercover parking (on-site).
- An immediate start.
- An opportunity to make a difference.
- North side location (North Lakes).