IT Service Desk Analyst

2 weeks ago

North Ryde, Australia INGHAMS Heart OF THE Table Full time

-North Ryde, New South Wales

When you join Ingham’s, you become part of a company with a proud Australian & New Zealand history, and one that thrives on growth and innovation. We strive to be the poultry of choice and to deliver deliciously good food in the best way.

We encourage our teams to embrace flexible working so they can meet their work/life commitments; and we seek to create a diverse and inclusive workforce where our teams are empowered to be their authentic selves

That’s the Ingham’s Way

**Your opportunity to join us at North Ryde**

An exciting opportunity has come up within the Information Technology team for an IT Service Desk Analyst.

As the IT Service Desk Analyst you will be the first point of contact for Level One and Two IT help desk queries supporting our corporate Head Office and wider business. You will also play a key role collaborating with the broader IT team, improving efficiencies and delivering a high quality service.

**Responsibilities include**:

- Facilitate all user IT administration including Active Directory management
- Identify, log, categorise, troubleshoot and escalate incidents as required
- Systems support
- Identify and diagnose system faults and establish root causes, workarounds and/or resolution and escalations as required
- Create/modify user accounts
- Escalate system faults procedure to the relevant resolver group

**We’re interested in people who can bring**:

- Good understanding of Active Directory and Office 365
- Experience in and understanding of a Service Desk environment
- Experience working in a corporate environment
- Thrive working in a team and comfortable working in high pressure situations
- Enjoy working cross functionally and building relationships with all stakeholders
- Good knowledge of ITIL and ITSM principles
- Have a can-do attitude and willingness to learn new skills

**Benefits**:

- Flexible working arrangements
- Discounted product
- Free on-site parking at our North Ryde offices
- Nespresso coffee, biscuits, fruit and daily snacks available in our kitchen
- 8 weeks parental leave and then superannuation continuance continues with unpaid parental leave up to 12 months
- Development profiles and Internal leadership courses to support your growth
- Novated leasing options
- Discounts through our partners including organization such as Flight Centre, Booktopia, Event Cinema & Red Balloon

With us you can pursue your passion, grow your career and contribute to a business that delivers great experiences for our customers and consumers. You will form part of our hard working and high performing team, in an organisation that offers stability and care.
- In line with Ingham’s COVID-19 Vaccination Policy all employees must be fully vaccinated to ensure the safety of our people and customers. Prior to commencing employment, you will need to provide Evidence of Vaccination or proof of a valid medical exemption._

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