Service Desk Analyst

5 days ago

North Ryde, Australia FREEDOM Furniture Full time

Who we are
Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone.
Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow, through problem-solving, collaboration and hard work. We're design-led, passionate and constantly evolving.
IT Service Desk Analyst is the first point of contact for all end user enquiries related to IT support. The purpose of this role is to work collaboratively with internal IT teams and external suppliers to resolve incident, problems and service requests ensuring high quality of service to end users at all times in a timely manner within agreed SLA.
We want you to be part of our journey, so pull up a chair, and find out what it means to work in our IT team.
What you'll be doing
- Responsible for quick resolution of all IT support issues and requests.
- Responsible to ensure all support issues and requests are logged and tracked in the ticketing tool.
- Responding to all customers queries in accordance with defined SLA's.
- Provide after-hours support as required on a monthly rotation
- Liaise with suppliers with regards to support issues.

Who you are
- Excellent communication and time management skills.
- Team player approach and a 'can do' attitude.
- Intermediate Office 365 experience and proficient in Office 2019 and above.
- Proficient in Active Directory Users & Computers.
- Heavy focus on customer service and service improvement.
- Satisfactory resolution of calls logged with the IT Service Desk.

Perks of the job
- Working from home options once you have your feet under the desk.
- 25% staff discount across all Freedom procducts, including sales prices.
- Collaborative team and workplace environment.

Have a voice, make an impact, and find your seat at Freedom.
Freedom to grow. Freedom to think. Freedom to be.

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