Front Office Duty Manager

4 months ago

Melbourne, Australia AccorHotel Full time

**Company Description** “Hospitality is a work of Heart”** at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre with 10 function spaces, two restaurants and a bar. Two of our three towers are heritage buildings, providing our guests with unique accommodation. Offering impeccable service and a welcoming atmosphere, Batman’s Hill on Collins is the ideal accommodation and food & beverage venue for guests visiting the city for leisure or work.

We are looking for an experienced Front Office Duty Manager who has a passion for engaging with and assisting guests and colleagues. You will be assisting the Front Office Manager in the daily management of the department, leading the work of the Front Office team members and ensuring the efficient and effective operation of the department. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group.

**Your responsibilities will include**:

- Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area
- Supervision, support and training of Front Office team members to ensure standards and procedures are followed
- Ensuring that all company and department policies and procedures are followed
- Promptly handling guest complaints and feedback in a professional manner
- Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required
- Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met
- Encourage and foster an environment of open communication across departments

**Qualifications**
- Availability to work a rotating roster including early mornings, afternoons, evenings, weekends and public holidays. Occasional overnight shifts may be required. This is a part-time role, generally offering 2-3 shifts per week
- Previous experience in a hotel Front Office team in a leadership position -knowledge of the RMS property management system would be an advantage
- Ability to work in a fast-paced environment and to prioritise tasks
- Excellent written and verbal communication skills, as well as proficiency in Microsoft Office and good keyboard skills
- Familiarity with Melbourne and the ability to make recommendations to guests is desirable but not essential
- Full Australian Driver's License, Responsible Service of Alcohol certificate
- You must have current working rights in Australia. **We are unable to provide sponsorship for this role.**

**Additional Information**
At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.

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