Duty Management Role

2 weeks ago


Melbourne, Victoria, Australia Hyatt Corporation Full time
About the Duty Manager Position

We are seeking a highly skilled Duty Manager to join our Front Office team at Park Hyatt Melbourne. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel in accordance with Hyatt's brand standards.

Job Description:
  • Lead and manage a team of 18 Front Office employees, ensuring efficient service delivery and adherence to company policies.
  • Supervise all aspects of front office operations, including guest check-in/check-out, room allocation, and security deposit box management.
  • Provide exceptional customer service, handling guest complaints and resolving issues in a courteous and professional manner.
Key Responsibilities:
  1. Manage the daily operation of the front office, ensuring seamless guest experiences and high levels of customer satisfaction.
  2. Develop and implement strategies to improve team performance, productivity, and guest satisfaction.
  3. Collaborate with the Front Office Manager to achieve departmental goals and objectives.
  4. Recruit, train, and develop staff members to ensure they have the necessary skills and knowledge to perform their roles effectively.
  5. Maintain accurate records and reports, providing regular updates to management.
Requirements:
  • Minimum 2 years' experience as a Duty Manager or Team Leader in a four- or five-star hotel environment.
  • Proven track record of supervising, motivating, and training teams to deliver excellent results.
  • Diploma level or higher qualification in business, tourism, or hotel management is advantageous.
  • Exceptional interpersonal, communication, and leadership skills, with advanced proficiency in English.
  • Strong time management and organizational skills, with the ability to multitask and work under pressure.
What We Offer:

A competitive salary range of $75,000 - $80,000 per annum, plus superannuation benefits.

A dynamic and supportive work environment, with opportunities for career growth and development.

The chance to work with a world-renowned hospitality brand, known for its commitment to excellence and customer satisfaction.



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