Duty Management Role
2 weeks ago
We are seeking a highly skilled Duty Manager to join our Front Office team at Park Hyatt Melbourne. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel in accordance with Hyatt's brand standards.
Job Description:- Lead and manage a team of 18 Front Office employees, ensuring efficient service delivery and adherence to company policies.
- Supervise all aspects of front office operations, including guest check-in/check-out, room allocation, and security deposit box management.
- Provide exceptional customer service, handling guest complaints and resolving issues in a courteous and professional manner.
- Manage the daily operation of the front office, ensuring seamless guest experiences and high levels of customer satisfaction.
- Develop and implement strategies to improve team performance, productivity, and guest satisfaction.
- Collaborate with the Front Office Manager to achieve departmental goals and objectives.
- Recruit, train, and develop staff members to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Maintain accurate records and reports, providing regular updates to management.
- Minimum 2 years' experience as a Duty Manager or Team Leader in a four- or five-star hotel environment.
- Proven track record of supervising, motivating, and training teams to deliver excellent results.
- Diploma level or higher qualification in business, tourism, or hotel management is advantageous.
- Exceptional interpersonal, communication, and leadership skills, with advanced proficiency in English.
- Strong time management and organizational skills, with the ability to multitask and work under pressure.
A competitive salary range of $75,000 - $80,000 per annum, plus superannuation benefits.
A dynamic and supportive work environment, with opportunities for career growth and development.
The chance to work with a world-renowned hospitality brand, known for its commitment to excellence and customer satisfaction.
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{"title":"Cleaning Assistant
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