Duty Manager

5 months ago

Melbourne, Australia Grand Hyatt Melbourne Full time

Summary

**About Hyatt**

At Hyatt we care for people so they can be their best. Care comes from an authentic place of **_empathy_** and human **_connection._** We do this by truly seeing people and getting to know them as **_unique_** individuals, to enable us to design and deliver **_personal experiences_**. With over 590 properties around the world, our brands include: Andaz, Grand Hyatt, Park Hyatt, Hyatt Regency, HYATT, Hyatt Centric, Hyatt Place, Hyatt House Hyatt Ziva, and Hyatt Zilara and The Unbound Collection.**The Role**

Grand Hyatt Melbourne is seeking a motivated full time Duty Manager - Front Office (FT) to work in the hotel's busy and dynamic Front Office Department.- We are seeking an experienced and passionate leader who will guide, inspire and coach the large team, creating memorable guest experiences, and achieving supreme guest satisfaction aligned with established brand standards.- This is an excellent opportunity to develop your career in Rooms Division and exceed our guest expectations while supervising a strong team.**Day to Day**
- To lead and motivate a team to success
- To assume responsibility for all activities in the Hotel in the absence of more senior personnel
- Conduct daily pre-shift briefings with employees communicating issues such as rooms occupancy
- To be fully conversant with all emergency procedures
- To handle guest enquiries and ensure that any complaints are resolved
- To ensure the smooth and efficient operation of the Front Office on a day to day basis including cleanliness, requisitioning, and staffing
- Flexibility to work any hours or day to cover a 24 hour, 7 day operation

**What we are looking for**
- Degree in hotel or business management or equivalent
- Minimum 9 months of industry related experience, ideally in a five star hotel
- Highly motivated with an innovative approach to guest relations
- Demonstrated leadership abilities

**Qualifications**:
**Culture**

At Grand Hyatt Melbourne, we embody our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of **Fun,** **Creativity, Respect, Empathy, Integrity, **and** Humility** at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset - YOU
- **Benefits**
- With enriching work comes amazing rewards Just some of our associate benefits include:
- Above Award wage rates
- Discounted meals in our trendy associate restaurant
- Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)
- Discounted accommodation rates for associates as well as friends and family
- Food and Beverage discounts at Australian-based Hyatt properties
- Fully laundered uniforms
- Learning & Development opportunities
- Discounted Gym Membership at our City Club

**How to Apply?

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