Learning Operations Administrator

3 weeks ago

Parramatta, Australia KPMG Full time

KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities. Are you ready to join our team as we deliver on a significant technology agenda?

Due to an exciting phase of tech transformation in our People & Inclusion function, we are searching for an accomplished and experienced Learning / Shared Services professional to join our Greater Western Sydney team, as a Administrator.

As customer service professionals who makes things happen for our people, our team is focused on doing things right, and doing the right thing, to ensure we deliver a great service.

**Your opportunity**

In your new role you will be responsible for activities including (but not limited to) the following:

- Course setup and hospitality in learning management system
- Assisting facilitators with online facilitation of programs
- Preparing budget reports and invoicing
- Preparing learning reports and statistics
- Communicating with employees and managers to resolve queries at a first level response
- Support with seasonal projects & campaigns
- Stakeholder management
- This is initially a 12-month contract with the possibility to extend.

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities.

**Qualifications**:
To be considered for this opportunity, your qualifications, skills & experience could include:

- Experience in administration or in a call-centre environment preferred
- Exceptional prioritisation and time management skills
- Strong written & verbal communication
- Ability to strictly follow standard operating procedures and adhere to SLAs is critical
- Experienced with MS Office, Service Now, Learning Management and other HR systems is desirable
- Deliver excellent service through effective management of workload with a continuous improvement mindset
- Team player that takes ownership and is comfortable working both individually and within a team

**Additional Information**:
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._

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