Renewals Manager

1 week ago


Sydney, Australia CyberArk Full time

Date: Jan 29, 2024- Location: Australia, Sydney- Job Category: Sales- Department: Go To Market**Who are we**

**What you will do**

Reporting to the Manager, Renewals Management - APJ, your main objective is to drive all software maintenance and subscription renewals sales. You will be working in close partnership with various internal teams and/or Channel Partners to identify the list of projects that will expire in the upcoming months and start the process to renew them. The preference of the location for this talent to be based will be in Sydney, but we are open to suitable talents in Melbourne as well.
- Meet the annual and quarterly renewal targets of your target region
- Timely follow up with customers and partners on quotation: Ensure customer ‘Renewal Readiness’, identify renewals at risk and take remedial actions
- Own, drive and manage all assigned software subscription renewals process in collaboration with customers and internal team players to ensure timely and accurate execution
- Effectively prepare and deliver renewal quotes for maintenance contracts prior to expiration and defend against competitive pressures
- Good people skills and willing to engage customers directly to build trusted relationships and provide new or additional points of access to an account.
- Ability to articulate the value proposition and importance for maintaining up to date support
- Manage high volume of engagements and transactions concurrently
- Ensure integrity of customers data in the system
- Support extended sales team in complex deals
- Work on complex renewals deals involving multiple contracts, co-terming, cross-region elements
- Article and/or present the value proposition of CyberArk support

**What you need to succeed**
- Ideally 5+ years of renewals experience in Enterprise Software space for the ANZ region, of which 2 years are spent in a Saas IT environment
- Prior experience of direct account management experience with track record of navigating larger Enterprise accounts
- Discipline in managing time and monitoring results
- Proven track record of success in inside sales
- Knowledge of CRM software (preferably Salesforce)
- Ability to multi-task and prioritise while achieving sales quota
- Works well in a matrix organization
- High Energy, Self-Motivated and persistent
- Creative problem-solving, strong interpersonal skills and willingness to take the initiative
- Excellent written and phone communications skills while leveraging IT and communication tools


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