Renewals Manager

3 weeks ago

Sydney, Australia Zoom Video Communications, Inc. Full time

We are looking for an **Upmarket Renewals Account Manager.** One hour, you may be negotiating a renewal’s contract and the next helping escalate a support case. You could be working with Customer Success on implementation issues or partnering with Finance to resolve a contract dispute. No two days will ever look the same As a Renewals Account Manager, your essential goal will be to prevent customer churn and ensure Zoom has long term sustainable contracts with our customers.
- Engage up market customers and partners with the goal of renewing Zoom contracts and retaining the deal revenue.
- Build relationships with C level executives within the assigned customer base
- Attain (meet or Exceed) quarterly renewal and revenue targets.
- Engage in upsell and cross sell discussions with customers and partners to increase the deal size during renewals.
- Engage customers who may be at risk of a downgrade or termination due to customer satisfaction issues, adoption, and/or threat of competitor
- Evaluate accounts that have been flagged as at risk based on usage metrics, and facilitate internal conversations to drive customer retention
- Be accountable for accurate quarterly churn forecast and attainment.
- Manage customer quoting and work closely with the order management teams on provisioning.
- Effectively work cross functionally with CSMs, Sales, Engineering, Support, Account receivables, and Executives

**Requirements**:

- BS/BA degree preferred but not required
- Minimum 3+ years’ experience work in a SaaS or Cloud company mandatory (preferably in sales, customer success or renewals)
- Presence and proficiency in social media such as LinkedIn is also a plus
- Strong collaboration, negotiation and relational skills
- Customer churn forecasting, associated pipeline development and management skills are required
- A proven track record of client satisfaction, team work, and cross functional collaboration
- Demonstrated excellence in Presentations skill with ability to build relevant, strategic messaging in a customer meeting setting
- Must have strong verbal skills with consultative professional business acumen
- Must be detail oriented, organized, ethical, responsible, & self-motivated
- Salesforce CRM, Clari, Zuora and/or Zendesk experience is a plus
- Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

**Work Styles at Zoom**

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

**About Us**

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

**Explore Zoom**:

- Hear from our leadership team
- Browse Awards and Employee Reviews on Comparably
- Visit our Blog
- Zoom with us

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