Renewals Manager

3 weeks ago


Sydney, Australia Extend Consulting Full time

**Worktype**:
***Contract/Temp**Location**: SydneyThe Company

I am partnering with a global, sophisticated SaaS vendor focused on helping teams swiftly tackle incidents and maintain optimal digital experiences.

To do that they rely on best-in-market, versatile predictive algorithms that protect organisations of all sizes, their users, reputation and revenue/profit sources.

Off the back of their own market wins in the Asia Pacific region, they are intent on continuing supporting its customers through in-country CS and Renewals professionals to deliver on their promise.

The Renewals Manager / Key Responsibilities
- Devising and acting on quarterly renewal plans for your customer set.
- Maintaining the cadence and actions for all renewals in recurring 90 day periods
- Owning monthly and quarterly renewals and net retention to a specific quota
- Using the available platforms and data to understand customer adoption and renewability of the existing ones
- Engaging customers across all appropriate media to understand their current status, address their issues and ensure their on-time renewals
- Tracking and reporting on key metrics for renewals, which should lead to accurate sales forecasts in Salesforce
- Communicating risks clearly and taking the lead in developing resolution strategies
- Sharing with executive management the true status of renewals and engage them as needed to address risks
- Identifying upsell opportunities and partnering with the sales team to drive upsells as part of renewals.

The Renewals Manager / Key Requirements
- 2-5 years of experience, ideally in a renewals role
- Prior experience working with customers in a quota-carrying role
- Experience developing Customer relationships as an account manager, inside sales team (or renewals team, for sure)
- Working well under pressure, with a results orientation, as part of a cohesive team
- Good working use of Salesforce. managing subscription SaaS sales cycles through the CRM
- Be able to show a track record of success, and demonstrate a desire to achieve

Is This You?

I would love to share more with you if you are genuinely interested in the role and you feel you meet the position criteria..

Thank You

**Reference Number**:
***590771_5**Profession and Role**:
***Customer Success | Customer Success Manager**Date Posted**:
***2023-10-13


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