Manager, Renewal Management

5 months ago

Sydney, Australia Genesys Full time

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Manager, Renewal Management

Genesys Renewal Management consists of dedicated, high-performing Renewal Managers who work with customers and partners to prescribe, negotiate, and secure renewal orders accretive to the business. Success is dependent upon close collaboration with the Customer Success & Services Organization and other functions across Genesys to ensure holistic proposals and value-driven commercials based on customer need, roadmap, and sentiment. Renewal Management has a proven track record for execution, consistent improvement, and target attainment.

This role will be accountable for results, high consultative/coaching skills, and recommend, orchestrate, and ensure adoption of the right strategies to deliver higher net renewal/retention rates through price increases and other commercial plays. They will work closely with related functions in Genesys for both strategic and process-oriented projects.

They will mentor Renewal Managers who require the building of strong relationships, ability to persuade, and who deliver intelligent negotiations through objective conversations. Genesys renewals are complex, fast-paced, and require agility both internally (system complexity) and externally (various customer circumstances different by platform/roadmap).

What You’ll Do:
In this role, the primary responsibilities will include (but are not limited to):
- Actively participate in and lead a regional team that executes a renewal discipline across all Genesys platforms that results in maximum retention rates through protecting customer relationships and growing recurring revenue.- Deliver accurate in-quarter and future state forecasts, by customer, for gross and net renewal and retention rates including both known risk and uplift via price increases.- Provide regular forecast updates including bottoms-up view by customer, timing of renewal booking, risk of churn, opportunity for price action, and expected closure dates.- Understand success criteria and formula behind calculating gross and net retention.- Establish regular cadence that reports on / raises awareness across trends that may inform different strategic priorities; examples: 1) excessive churn across specific industries, business reasons, etc. 2) price increase limitations across specific geos or platforms- Work closely with Customer Success leaders for awareness of renewal risk and opportunity for expansion at time of renewal; collaborate and deliver intelligent and optimal renewal events that truly deliver a positive customer experience built on business requirements while protecting recurring revenue retention.- Establish key partnerships with sales team to align on joint renewal + expansion opportunities including strategic measures in parallel with active migrations.- Partner closely with cross-functional resources internally to ensure smooth, scalable, and accretive commercial offers, including but not limited to: Deal Support, Legal, Order Management, Accounts Receivables/Collections, Product Management, etc.- Follow established escalation protocol for quote approvals including price negotiations and special terms relating to the renewal contract and/or future state recurring revenue.- Maintain strong knowledge of Genesys core values and success criteria complimentary to delivering exceptional customer experiences.- Maintain product knowledge enough to make informed decisions that align economics of a renewal contract to the roadmap and value realization customers receive from full usage, adoption, and expansion.

You’ve been there and done this- You should have a Bachelor’s Degree in a business or financially related field, however we value experience more. A lot of it. You will need at least 10+ years experience participating in a recurring revenue-generating field, ideally with enterprise accounts and complex partners.- Proven record of meeting/exceeding established goals- Familiarity with CX (industry and technology) to better understand customer interactions and desired outcomes.- Strong ability to build rel

  • Renewal Manager

    6 months ago

    Sydney, Australia Miro Full time

    **About the Team**: The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative...

  • Renewals Manager

    2 months ago

    Sydney, Australia Miro Full time

    **About the Team**: The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative...

  • Renewals Manager

    6 months ago

    Sydney, Australia Zoom Video Communications, Inc. Full time

    We are looking for an **Upmarket Renewals Account Manager.** One hour, you may be negotiating a renewal’s contract and the next helping escalate a support case. You could be working with Customer Success on implementation issues or partnering with Finance to resolve a contract dispute. No two days will ever look the same! As a Renewals Account Manager,...

  • Renewals Manager

    6 months ago

    Sydney, Australia Zoom Full time

    We are looking for an **Upmarket Renewals Account Manager.** One hour, you may be negotiating a renewal’s contract and the next helping escalate a support case. You could be working with Customer Success on implementation issues or partnering with Finance to resolve a contract dispute. No two days will ever look the same! As a Renewals Account Manager,...

  • Account Manager

    5 months ago

    Sydney, Australia monday.com Full time

    **About The Role**: - Drive and own the renewal processes in collaboration from reachout and negotiation to confirmation of payment. - Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts’ growth. - Negotiate renewal terms to align with the customer and the company goals -...

  • Renewals Account Manager

    5 months ago

    Sydney, Australia Trellix Full time

    Renewals Account Manager **_Role Overview:_** Trellix is searching for a Renewals Account Manager based in Sydney. **Company Overview**: **About the Role**: - You will be be fully responsible for the renewals business in an assigned territory - Drive meaningful customer conversations and engagements to achieve positive business outcomes - Programmatic...

  • Renewals Account Manager

    4 months ago

    Sydney, Australia ELMO Software Full time

    Some of our benefits include: Hybrid work set up Paid Parental leave - 12 weeks primary, 6 weeks secondary Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere) Inhouse Learning and Development initiatives ELMO Social and Diversity clubs Wellbeing initiatives such as boot camp, yoga etc. ...

  • Renewable Resources Manager

    3 days ago

    Sydney, New South Wales, Australia At Full time

    At Corporate Carbon, we are seeking a skilled Renewable Resources Manager to oversee the delivery of our forest regeneration projects. With a strong focus on environmental sustainability and carbon offsetting, this role offers the opportunity to make a meaningful impact in Australia's renewable energy sector.

  • Manager, Renewals Apj

    5 months ago

    Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Renewable Energy Development Manager

    2 days ago

    Sydney, New South Wales, Australia Infrastructure People Full time

    Job Title:Reneawble Energy Development ManagerAbout UsWe are a leading global consultancy with over 3,500 professionals worldwide. Our mission is to deliver innovative and sustainable solutions to major infrastructure projects globally.Job DescriptionAs the Renewable Energy Development Manager based in Sydney, you will spearhead the expansion of our...

  • Procurement Manager

    6 months ago

    Sydney, Australia Contour Personnel Pty Ltd Full time

    Passionate team of professionals - Secured wind, solar and bess projects - Flexibility and attractive salary package We are excited to represent a high-profile client in the renewable energy sector to appoint a dynamic and experienced **Procurement Manager** to join their leadership team. **Key Responsibilities**: - Lead procurement strategy and execution...

  • Strategic Renewal Account Manager

    3 days ago

    Sydney, New South Wales, Australia ELMO Software Full time

    About the OpportunityWe are seeking a driven and customer-focused Strategic Renewal Account Manager to join our dynamic team at ELMO Software.In this key role, you will be responsible for managing key customer accounts, promoting adoption, and ensuring renewals. You will have the opportunity to develop deep knowledge of our HR SaaS products and provide...

  • Renewable Energy Asset Manager

    3 weeks ago

    Sydney, New South Wales, Australia ACRWORLD Full time

    About ACRWORLDWe are a leading developer and owner of renewable energy assets with a strong presence in Australia. With a robust financial backing and a clear vision, we aim to expand our portfolio of operational projects over the next five years.Renewable Energy Asset Management RoleYou will be responsible for overseeing the asset management of multiple...

  • Renewable Energy Portfolio Manager

    4 weeks ago

    Sydney, New South Wales, Australia ACRWORLD Full time

    About the CompanyWe are a worldwide developer and owner of renewable energy assets with an impressive portfolio already in operation within Australia.With a strong financial backing and a realistic target of operational projects within the next 5 years, we are looking for a talented individual to lead our renewable energy asset management team.About the...

  • Renewable Energy Project Manager

    1 month ago

    Sydney, New South Wales, Australia Octopus Full time

    Job Title: Renewable Energy Project ManagerWe are seeking a highly skilled and experienced Renewable Energy Project Manager to join our team at Octopus. As a key member of our construction and engineering team, you will be responsible for managing the design, construction, and engineering aspects of multiple renewable energy projects from inception to...

  • Renewals Account Manager

    3 weeks ago

    Sydney, Australia Trellix Full time

    **About Trellix**: **_Role Overview:_** Responsible for working with existing customers to ensure product and technical requirements are met. Works closely with CSM and Field Sales to proactively address Client issues and maximize potential value of contract renewals. **Company Overview**: **About the Role**: - You will be be fully responsible for the...

  • Renewable Energy Investment Professional

    5 days ago

    Sydney, New South Wales, Australia Brookfield Investment Management Australia Pty Ltd Full time

    **Job Summary:**We are seeking an experienced Renewable Energy Investment Professional to join our team at Brookfield Investment Management Australia Pty Ltd. As a key member of our investment team, you will be responsible for identifying and evaluating investment opportunities in the renewable energy sector.**Company Overview:**Brookfield Investment...

  • Renewals Account Manager

    3 weeks ago

    Sydney, Australia Trellix Full time

    About the Role: In this role you have the opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to the Company’s growth and success. The cross-functional nature of the role allows for the development of a deep understanding of all aspects of the business. You will be be fully...

  • Renewable Energy Team Manager

    2 weeks ago

    Sydney, New South Wales, Australia Insight Resourcing Pty Ltd Full time

    Global EnergyTech and Renewables powerhouse 1KOMMA5 is on the hunt for a skilled Renewable Energy Team Manager to lead and coach its Call Centre team.About UsWe are an Australian energy company with operations in 7 countries, pioneering the solar and sustainable energy industry. Our mission is to accelerate the shift toward sustainable energy by making...

  • Renewable Energy Investment Manager, Australia

    4 weeks ago

    Sydney, New South Wales, Australia TIAA Full time

    Renewable Energy Investment Manager Job DescriptionGlennmont Partners, a leading clean energy infrastructure manager, seeks an experienced investment professional to lead its Australian office and drive the company's Australian investment agenda. The role offers a unique opportunity to contribute to the growth of a global asset manager with a strong track...