Customer Service Officer

6 months ago

Fitzroy, Australia Melbourne Audiology Centre Full time

**Job title**

Customer Service Officer / Accounts Officer

**Position Status**

Full time

**Location**

Working at Fitzroy hearing centre Mondays to Fridays.

From time to time and based on business needs you may be asked to work from one of our other hearing centres.

**Reporting to**

Reports to the General Manager and Accounts Manager.

**Job Purpose**

The Customer Service Officer (CSO) and Accounts Officer (AO) provides excellent customer service to both internal and external customers. They provide support to the clinical team and perform general operational and office administrative duties. CSO and AOs promote MAC’s services and products to prospective clients to assist in booking appointments.

**Main Duties and responsibilities**

The main duties for Customer Service and Accounts Officer are outlined below, however additional duties not detailed here are required and other duties may be added in line with changing business needs.
- **Administration duties**_
- General administration duties - answering phones, customer service queries, invoicing.
- Accounts Payable responsibilities - accurately processing supplier invoices, reconciling supplier accounts.
- Accounts Receivable duties - managing the AR collection process to secure timely client payments, promptly issuing invoices.
- Processing suppliers invoices in preparation for payment for monthly payments
- Assist with month end activities.
- Liaising with insurance.
- Ad hoc duties and administrative support.
- **Stock**_
- Ordering hearing products and other stock
- Receiving and checking stock when it arrives
- Returning hearing products for credit
- **General**_
- Keeping the office and clinical rooms neat and tidy and stocked with relevant forms
- Performing cleaning and sanitation duties as outlined in the COVID Safe plan
- Promoting MAC’s services/products at local area promotional activities
- Adhere to MAC’s customer service standards, procedures and policies
- Safeguard client privacy and confidentiality
- Adhere to defined work health and safety policies and procedures
- Work in a team to ensure exceptional customer service

**Skills, education and experience**
- **Skills and competencies**_
- Effective communication skills - able to listen effectively and express oneself in a clear and articulate manner
- Strong planning, time management and organisational skills
- Attention to detail - able to produce accurate and high quality work through concern for all areas involved
- Excellent client service
- Critical-thinking and problem-solving skills - able to independently think through and solve minor issues
- Schedule tasks and activities and complete tasks in a timely manner
- Able to develop good client relationships with a focus on achieving client satisfaction
- Ability to communicate effectively with clients who have hearing issues and / or limited English
- Ability to work well in a team
- **Experience**_

Ideally, more than 2 years’ experience in a medical or allied health centre.
- knowledge of general administrative and clerical procedures
- knowledge of medical terminology, procedures and diagnosis
- knowledge of medical computer software and MS office
- working knowledge of healthcare insurance and funding preferred
- knowledge of Xero highly preferred
- **Education**_

Minimum Year 12

**Salary**: From $55,000.00 per year

Schedule:

- Monday to Friday

Ability to Relocate:

- Fitzroy, VIC 3065: Relocate before starting work (required)

Work Location: In person

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