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Guest Relations Officer

1 month ago

Fitzroy, Australia United Co. Full time

United Co. is a flexible workspace offering a range of private offices, coworking spaces and premium conference rooms and event bookings. We are looking for an experienced Guest Relations Coordinator with a strong background in hospitality to coordinate the day to day operations of our meeting, training and conference rooms while managing a busy front desk.

**WHAT'S ON OFFER**
- Majority office hours (some flexibility required)
- Work in a unique world-class venue
- Enjoy free use of an on-site gym and wellness space, showers/change rooms
- Be part of a growing business
- Nearby public transport and dedicated bike storage
- Cafe discount
- Community environment with ongoing regular events

**YOUR RESPONSIBILITIES**

**To provide front desk concierge duties to all guests and members of United Co. including**:

- Onboarding and door access coordination
- Mail management
- Guest management
- Telephone answering
- To provide exceptional customer service

**To coordinate the daily meeting room bookings, welcoming guests and looking after their needs throughout the booking**:

- To operate the booking calendar and ensure a thorough understanding of day to day bookings;
- To attend to room preparation as per configuration and setup requests;
- Troubleshoot AV and teleconferencing connection issues;
- To know, understand and implement all terms and conditions of use;
- Attend to the immediate clean and refresh during and after the booking;
- To maximise upselling opportunities such as room upgrades, booking extensions, rebook or catering requests and manage the applicable payment of services inline with policies;
- To deliver catering and attend to timely clearing of catering orders.

**MUST HAVES**
- Be vibrant and energetic with a positive 'can do' attitude;
- A strong event and hospitality background;
- Be a warm and welcoming person with exceptional customer service skills;
- The ability to multi-task and remain calm in busy, high pressure situations;
- Strong AV and tech troubleshooting capabilities;
- Detailed cleaning abilities;
- Current RSA

Full time hours: Monday to Friday.

Annual Salary: $60,000 plus superannuation

**Induction and training 16th December - 20th December 2024**

**Start Date: 13th January 2025**

If you think you meet the requirements for this role, and are ready to progress your career with United Co. **APPLY NOW**
- United Co. has built a workplace culture of support and respect. Our people are our family, where every person is valued as an integral part of the team. We champion individuality, inclusion and hard work. United Co. is an equal opportunity employer welcoming people with individual levels of experience and expertise, different cultural and religious backgrounds, and varying beliefs, identity and age._
- United Co. is BCorp certified. We are part of a global movement that uses business to create positive impact. We are dedicated to fostering a more inclusive, equitable, and regenerative economy for all. Benefiting all workers, customers, communities, and the planet._
- United Co. acknowledges Traditional Owners of the land on which we work and gather, the Boon Wurrung and Woiwurrung (Wurundjeri) peoples of the Kulin Nation._
- We pay respect to all First Nations peoples past and present and celebrate the songs and dreamings through which they tell their stories. We honour First Nations culture through collaborations with our local community and our commitment to sustainability._

Pay: $60,000.00 per year

Schedule:

- Day shift

**Experience**:

- Front desk: 1 year (required)
- Hospitality: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 06/12/2024
Expected Start Date: 16/12/2024