Customer Service Coordinator

3 weeks ago


Fitzroy North, Victoria, Australia TLC Healthcare Full time
About TLC Healthcare

TLC Healthcare is an Employer of Choice for nine consecutive years and a Global Healthy Workplaces Award winner for large employers in 2023.

Our innovative healthcare precincts provide Australia's first fully integrated healthcare service with aged care at its core, dedicated to being leaders in integrated healthcare.

At the heart of Fitzroy North is our iconic aged care residence Clifton Views – Melbourne's first high-rise residential aged care home.

We offer a comprehensive range of senior care services, catering to the diverse needs of older people seeking quality nursing home and aged care options in Fitzroy North.

Job Title: Administration Officer

This role is part of our direct sourcing model, where we prioritize hiring directly rather than relying on agencies.

The ideal candidate will be a calm and composed individual with excellent customer service skills, able to manage a busy reception and provide high-quality support to guests, residents, and employees alike.

Key Responsibilities:

  • Reception duties including managing a busy switchboard, meeting and greeting all guests, and accepting deliveries.
  • Manage rosters and minimize vacant shifts.
  • Support education of staff.
  • Payroll-related tasks.
  • Support the General Manager as required.
  • Maintain procedures to ensure smooth management of front and back of house.
  • Deliver exceptional customer services to all stakeholders.
About the Role

$90,000 per annum, based on industry standards for this position.

This full-time Administration Officer role involves working Monday to Friday, 9 am to 5 pm, onsite at Clifton Views in Fitzroy North.

What We Offer

A competitive salary of $90,000 per annum.

Exclusive access to the TLC Employee Shopping Portal, offering significant wholesale discounts on everyday items.

A program of employee well-being initiatives to promote physical and mental health.

An Employee Assistance Program for confidential support when needed.

Mentoring and coaching opportunities to enhance career development.

Discounted health insurance for improved financial security.

A free gym membership to foster a healthy lifestyle.

Requirements

Autonomous computer literacy and speed.

Aged care experience is desirable but not essential.

Up-to-date COVID-19 vaccinations (three doses).

An NDIS Check, which includes a Police Clearance.

Eligibility to work in Australia.



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