Manager, Customer Planning and Enablement

3 months ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Manager, Customer Planning and Enablement is a newly created opportunity in our Customer Projects & Enablement based at our Perth CBD office.

The purpose of the role is to ensure there is a strategic alignment to corporate targets and delivery outcomes. The primary accountability of the Customer Enablement Planning team is to synthesise insights and identify value that can be translated into opportunities that support Synergy’s Corporate Strategy or BU objectives.

**Key responsibilities of the role include**:

- Working closely with the Customer Leadership team and Executive General Manager (EGM) Customer accountable to create alignment across the functions and their planning processes
- In consultation with the Customer Leadership Team, responsible for overarching reporting and coordination of the whole of Customer target setting process and KPI scorecard
- Work with business functions to collate activities attached to the Game plan and each functions tactical plan. Reporting and coordination of the Customer Game Plan including monthly reporting on tactical plans in consultation with the leadership team, at quarterly forums
- Management and facilitation of the Customer operating rhythm (monthly, quarterly forums etc) including the Customer Initiative Forum and creation of the Customer Roadmap of projects and initiatives
- Management of internal Customer communications (e.g., Customer newsletter) to support overall BU outcomes and ensure all Customer team members understand how they connect

**What you’ll bring**:

- Tertiary qualification in Finance, Business, Economics, Statistics, or related field
- 5 years’ experience in a similar role demonstrating commercial business planning and financial acumen
- Business planning experience in transformational/ disrupted industrial
- Leadership experience
- Experience in energy markets with knowledge of associated commercial and retail drivers

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

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