Customer Project Principal

7 days ago


Perth, Western Australia ACCS - ARES Customer Care Solutions GmbH Full time

Job Summary:

The Customer Project Principal is a key role within our Customer Projects and Enablement team, responsible for leading cross-functional teams to deliver projects within the Customer Business Unit. This is a newly created 12-month max term contract opportunity based at our Perth CBD office.

Key Responsibilities:

  • Be accountable for the overall delivery of projects to agreed criteria, within commercially competitive standards for safety, cost, timeliness, quality, and scope, and to the expectations of our customers and stakeholders.
  • Lead and build effective project teams across diverse functions of the organisation to deliver required project or program outcomes.
  • Ability to understand project interdependencies, impacted stakeholder groups, risks, and provide recommendations for the best outcomes for our customers and the community.
  • Deliver and present regular project status reporting, proactively identifying and effectively managing variances.
  • Develop business cases in collaboration with business users, capturing all costs and benefits.

Requirements:

  • Demonstrated expertise in stakeholder management, effective communication, negotiation, and delivering successful outcomes.
  • Financial acumen for program-level budget allocation, tracking, and decision making.
  • Strong leadership skills, team management, and mentoring experience.
  • Experience of delivering within a highly regulated industry or environment with a focus on delivering successful outcomes.
  • Strong communication skills and good understanding of project management and project methodologies.

What We Offer:

  • Professional Development Opportunities
  • Purchased Annual Leave
  • Best practice parental leave


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