Customer Success Manager

2 weeks ago

Perth, Australia Hudson Australia Full time

Are you an experienced and dynamic Customer Success Manager looking for an exciting opportunity in the fast-paced world of technology-enabled recruitment? Do you thrive in a client-facing role, managing national accounts, handling objections, and delivering results under strict timeframes? If so, we have the perfect position for you

At Flexhive by Hudson, we are modernising and expanding the recruitment industry through the power of technology. We leverage cutting-edge tools and platforms to connect top talent with leading organisations across the country. As our Customer Success Manager, you will play a pivotal role in ensuring our clients' satisfaction, success, and continued partnership.

**Responsibilities**:

- Manage a portfolio of national clients, acting as their primary point of contact and trusted advisor.
- Build strong relationships with key stakeholders within client organizations to understand their unique business needs and recruitment challenges.
- Proactively identify opportunities to enhance client satisfaction and drive retention through effective account management strategies including detailed advice and on-hand support using our platform.
- Provide exceptional customer support, addressing inquiries, resolving issues, and handling objections with professionalism and tact.
- Collaborate closely with internal teams, including Sales, Recruitment, and Product Development, to ensure seamless delivery of services and solutions to clients.
- Develop and execute tailored success plans to achieve revenue goals, ensuring the achievement of client objectives and desired outcomes.
- Monitor and analyse client performance metrics, providing insights and recommendations for improvement including usage and trigger-based reporting.
- Drive revenue growth through upselling and cross-selling opportunities within your account portfolio.
- Stay updated on industry trends, market insights, and competitive intelligence to proactively address client needs and maintain a competitive edge.

**Requirements for the role**:

- Previous experience in customer success, account management, or a related role, preferably within the recruitment industry or a technology-enabled service organisation.
- Proven track record of managing national accounts, driving client satisfaction, and achieving revenue targets.
- Exceptional communication and interpersonal skills, with the ability to effectively present complex ideas and influence key stakeholders.
- Strong problem-solving abilities and the confidence to handle objections and resolve conflicts in a professional manner.
- Demonstrated ability to thrive in a fast-paced environment, manage competing priorities, and deliver results within strict timeframes.
- Excellent organisational skills with a keen eye for detail and the ability to manage multiple projects simultaneously.
- Tech-savy and familiarity with CRM software, project management tools, and other relevant tech.
- A proactive and customer-centric mindset, always seeking opportunities to exceed client expectations and foster long-term partnerships.
- Bachelor's degree in a relevant field is preferred but not required.

Join our talented team at Flexhive and make a significant impact on the future of recruitment. We offer a competitive salary package, performance-based incentives, and ample opportunities for growth and development.

  • Customer Success Manager

    1 month ago

    Perth, Australia Objective Corporation Full time

    At Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own digital...

  • Customer Success Manager

    1 month ago

    Perth, Australia Objective Corporation Full time

    At Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Objectives create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own...

  • Customer Success Manager

    1 month ago

    Perth, Australia Objective Full time

    At Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Objectives create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own...

  • Customer Success Manager ›

    4 weeks ago

    Perth, Australia Objective Full time

    At Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Objectives create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own...

  • Customer Success Account Manager

    4 weeks ago

    Perth, Australia Microsoft Full time

    The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and...

  • Customer Success Manager

    4 weeks ago

    Perth, Australia Epiroc AB Full time

    **Functional area**:Other**Onsite or Remote**:Hybrid**Primary Skills**: **Country/Region**:AU**City**:Perth**Location**:Perth, WA, AU, 6000**Company name**:Epiroc Australia Pty Ltd**Date of posting**:Jan 25, 2024**About Epiroc** - Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge...

  • Customer Success Account Manager

    4 weeks ago

    Perth, Australia Microsoft Full time

    OverviewThe Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a...

  • Customer Success Account Manager

    4 weeks ago

    Perth, Australia Microsoft Full time

    Overview The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a...

  • Customer Success Advisor

    4 weeks ago

    Perth, Australia Hexagon Asset Lifecycle Intelligence Full time

    Responsibilities/Main Activities: **Hexagon Asset Lifecycle Intelligence division **is seeking to hire a **.** As the **Customer Success Advisor**, you will be the trusted advisor to our customers to help them win in their business while maximizing their return on investment in Hexagon Asset Lifecycle Intelligence solutions. Our **Customer Success team**...

  • Customer Success Lead

    1 month ago

    Perth, Australia Vetlink Full time

    Are you a talented and motivated individual looking for an exciting new challenge? Look no further than this incredible industry opportunity as a Customer Success Lead within this growing company! Join this digital healthcare data company, revolutionising the industry with a healthcare platform that connects veterinarians, animals, specialists, and owners...

  • Customer Service Manager

    4 weeks ago

    Perth, Australia Pearl Recruitment Group Full time

    **Customer Service Manager** **Burswood Location** **Permanent and Secure Full-Time Position** **$ Salary Negotiable $** **Unlimited Opportunities for Growth and Development** Our client is a leading retailer for mechanical equipment and accessories based in Burswood and as a result of substantial and ongoing business growth, they are currently seeking...

  • Cusotmer Success

    1 month ago

    Perth, Australia CRM Online Philippines Branch Full time

    **Overview** Fieldmagic is a modern cloud-based field service and asset management platform for site managers, contractors, and organizations looking to increase compliance while driving field service efficiency. It is a software offering CRM, quoting, scheduling, billing, reporting & offline mobile app. We believe in designing easy to use, and most...

  • Customer Support Account Manager

    1 month ago

    Perth, Australia Komatsu Australia Full time

    **Job no**: 6392 **The Opportunity**: Are you an experienced Customer Support Account Manager with a background in after market sales and construction or mining? Do you have a proven track record of maximizing customer satisfaction and actively building strong relationships? If so, we want to hear from you! We are currently seeking a highly motivated and...

  • Customer Support Account Manager

    1 month ago

    Perth, Australia Komatsu Full time

    **The Opportunity**: Are you an experienced Customer Support Account Manager with a background in after market sales and construction or mining? Do you have a proven track record of maximizing customer satisfaction and actively building strong relationships? If so, we want to hear from you! We are currently seeking a highly motivated and experienced...

  • Customer Coordinator

    4 weeks ago

    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Customer Solutions Manager

    2 days ago

    Perth, Australia Kinatico Full time

    We power insights for better, safer workplaces together. We are seeking a dynamic and experienced Customer Solutions Manager, your objective of the role will that Kinatico delivers the best possible customer experience when interacting with our organisation and its solutions. The responsibility of the Customer Solutions Manager to make recommendations to...

  • Customer Communications Manager

    4 weeks ago

    Perth, Australia Bankwest Full time

    Customer Communications Manager - 12 month contract_ The Customer Communications Solutions team (CCS) sits within the Digital & Data function. The CCS team is responsible for developing and implementing communication strategies and campaigns to existing Bankwest customers that are aligned to our segments. The CCS team drives existing customer value within...

  • Customer Service Manager

    4 weeks ago

    Perth, Australia Woolworths Group Limited Full time

    Customer Service Manager As a thought leader in service excellence, you will advocate for customer experience. Your quick thinking, ability to pivot, responsiveness and solutions-focused approach will see you thrive as a Customer Service Manager at Woolworths - where our customers come first. Your prowess in service delivery, and ability to engage,...

  • Learning Success Advisor

    4 weeks ago

    Perth, Australia Curtin University of Technology Full time

    $86,460 - $91,722 (G06) plus 17% superannuation - Permanent, part-time (0.5FTE), choose the days you work! - Enjoy working within a friendly and supportive team environment **Job Reference: 1075254** **Your new role** Are you passionate about helping students to develop the skills they need to succeed? Do you have a desire to work in a dynamic and...

  • Customer Relationship Manager

    4 weeks ago

    Perth, Australia Assetlink Full time

    **Introduction**: About ASSETLINK Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their...