Group Reservations Executive

5 months ago

Melbourne, Australia PULLMAN Full time

**Company Description** Work Your Way to Albert Park**
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

**Why work for Accor?**
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

**The benefits**:

- Work Your Way to one of Accor’s largest and well known Conference & Events hotels in Australia
- Mentoring and career development within a dedicated team
- Extensive accommodation and food & beverage benefits (globally)
- Discounted parking onsite and meals provided

Joining the commercial heart of our hotel team and reporting to the Director of Sales, you will be part of a team responsible for the planning of group reservation bookings including conference & events, sporting, corporate, special event, inbound and ad-hoc groups. You will work with our Sales and Planning teams and clients to group reservations are planned effectively and efficiently and your responsibilities will include:

- Management of group room blocks and rooming lists
- Handle group accommodation queries and special requests
- Manage Hotel inventory with relation to Group Reservations
- Prepare group information and briefing for relevant Hotel departments
- Proactively seek and address feedback from clients and develop ongoing client relationships
- Quoting and securing group accommodation from non-catered groups and managing contracting, billing and handover for these groups

Working with a dedicated team, you will utilise your strong relationship and administrative skills; collaborating with other departments to build and maintain partnerships with our existing / potential guests and clients to drive results.
**Qualifications** About you**
- A commitment to building strong client relationships
- Excellent communication skills, using various channels to stay connected
- An eye for detail and efficient time management
- A desire for continued growth
- Experience in a hotel environment, and with hotel property management systems (Opera, Delphi) an advantage but not essential

**Additional Information**
Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.

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