Group Reservations Supervisor

3 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 23195320

**Job Category** Reservations

**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**Policies and Procedures**
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

**Guest Relations**
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

**Assists Management**
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Ensure that

  • Group Reservations Supervisor

    3 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23209470 **Job Category** Reservations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Courtyard by Marriott Melbourne Flagstaff Gardens** offers a refreshing environment...

  • Group Reservations Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementCourtyard by Marriott Melbourne Flagstaff Gardens offers a refreshing environment that helps guests stay connected and balanced. Our...

  • Groups Reservations Supervisor

    2 weeks ago

    Melbourne, Australia Le Méridien Full time

    **Job Description**: **Job Number** 23147138 **Job Category** Reservations **Location** Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Groups Reservations Supervisor

    4 days ago

    Melbourne, Australia Marriott International Full time

    POSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate...

  • Groups Reservations Supervisor

    2 weeks ago

    West Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24104269 **Job Category** Reservations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Cluster Groups Reservations Supervisor

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23113230 **Job Category** Reservations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...

  • Groups Reservations Supervisor

    2 weeks ago

    West Melbourne, Victoria, Australia Marriott Full time

    Job Number Job Category ReservationsLocation Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new...

  • Groups Reservations Supervisor

    4 days ago

    West Melbourne, Australia Marriott Full time

    Job Number 24104269Job Category ReservationsLocation Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture...

  • Groups Reservations Supervisor

    2 weeks ago

    West Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees....

  • Group Reservations

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementCourtyard by Marriott Melbourne Flagstaff Gardens offers a refreshing environment that helps guests stay connected and balanced. Our...

  • Group Reservations

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23196156 **Job Category** Reservations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Courtyard by Marriott Melbourne Flagstaff Gardens** offers a refreshing environment...

  • Group Reservations Supervisor

    3 weeks ago

    West Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24068513 **Job Category** Reservations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Reservations Supervisor

    3 weeks ago

    Melbourne, Australia The Hotel Windsor Full time

    **Are you an experienced reservations agent ready to take your next step?** **About Us** The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our group boasts a collection of world-class hospitality venues including...

  • Reservations Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia The Hotel Windsor Full time

    Are you an experienced reservations agent ready to take your next step?About UsThe Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne.Our group boasts a collection of world-class hospitality venues including Sunda, Aru,...

  • Reservations Agent

    4 weeks ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **PARKROYAL Melbourne Airport*** **Revenue & Reservations*** **Job Grade**: Full Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including...

  • Groups Reservations Exec

    7 days ago

    Melbourne, Australia Sofitel Melbourne on Collins Full time

    Company Description Sofitel Melbourne On Collins is Melbourne’s iconic ‘Hotel for the Arts’. We craft Magnifique moments by blending French art de vivre with local culture to create unforgettable experiences. **Job Description**: KEY RESPONSIBILITIES - Providing friendly, efficient and professional service to all guests - Taking all group...

  • Groups Reservations Exec

    2 weeks ago

    Melbourne, Victoria, Australia SOFITEL Full time

    Company DescriptionSofitel Melbourne On Collins is Melbourne's iconic 'Hotel for the Arts'. We craft Magnifique moments by blending French art de vivre with local culture to create unforgettable experiences.Job Description:KEY RESPONSIBILITIES Providing friendly, efficient and professional service to all guests Taking all group reservations calls, ensuring...

  • Reservations

    4 weeks ago

    Melbourne, Australia The San Telmo Group Full time

    **Introduction**: The San Telmo group exists for a love of South American food and lifestyle. Beginning back in 2011 with the dream of a real Argentine Parilla Restaurant in Melbourne becoming a reality when San Telmo opened its doors to the public. Since then the group has evolved and expanded to bring more of the flavours and fun from South America to our...

  • Cluster Reservation Supervisor

    3 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23068839 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...

  • Group Reservations Consultant

    4 weeks ago

    Melbourne, Australia AA Appointments Full time

    **Group Reservations Consultant** **Location: Melbourne** **Salary Package: $70K + Super** **ABOUT YOUR NEW EMPLOYER** Our client, a market leading sporting and major event travel operator, is seeking an experienced and enthusiastic reservations consultant, to join their fun and dynamic reservations team. **ABOUT THE ROLE** - Selling packages to...