Groups Reservations Supervisor
1 month ago
POSITION SUMMARY
As a Groups Reservations Supervisor at Marriott International, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes. You will also communicate company values and culture to new employees, review and implement new Reservations procedures, and process all reservation requests, changes, and cancellations received by phone, fax, or mail.
CORE WORK ACTIVITIES
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brands or properties specific process to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
-
Group Reservations Manager
6 days ago
Melbourne, Victoria, Australia Marriott International Full timeJob OverviewWe are seeking a highly skilled Group Reservations Manager to oversee the accuracy of room blocks, reservations, and group market codes at Marriott International. This role requires excellent communication skills to convey company values and culture to new employees.The ideal candidate will have 2 years of related experience and 1 year in a...
-
Melbourne, Victoria, Australia Rydges Full timeAbout Rydges MelbourneRydges Melbourne is a vibrant hotel located in the heart of Australia's cultural capital. We are seeking a highly motivated and organized Groups Reservations Sales Specialist to join our team.Key Responsibilities:Process all room reservations from various booking channels to maximize hotel revenue.Coordinate group reservation requests...
-
Reservations Supervisor
4 weeks ago
Melbourne, Victoria, Australia Marriott Full timeKey Responsibilities:Supervise and coordinate the daily activities of the reservations team, ensuring that all reservations are handled efficiently and accurately in alignment with Marriott's high standards of service.Maintain a keen focus on anticipating and fulfilling guests' wishes, ensuring that each reservation is tailored to meet individual preferences...
-
Melbourne Reservations Sales Coordinator
1 month ago
Melbourne, Victoria, Australia Rydges Full timeAbout Rydges MelbourneLocated in the vibrant Melbourne theatre district, Rydges Melbourne offers a unique blend of urban sophistication and warm local hospitality. As a Reservations Sales Coordinator - Groups, you will be part of a team dedicated to crafting an unforgettable experience for our guests.Key Responsibilities:Coordinate group reservation requests...
-
Melbourne Reservations Sales Coordinator
3 weeks ago
Melbourne, Victoria, Australia Rydges Full timeAbout Rydges MelbourneWe're a leading experience company that encompasses Entertainment, Ventures, and Travel businesses. Our goal is to make a positive impact on our people, communities, and environment every day.Role OverviewWe're seeking a full-time Reservations Sales Coordinator to maximize hotel revenue by processing all room reservations from various...
-
Reservations Sales Specialist
2 weeks ago
Melbourne, Victoria, Australia Accor Full timeAbout the RoleWe are seeking a detail-oriented and customer-focused Reservations Sales Agent to join our team at Novotel and Ibis Melbourne Central. As a key member of our sales team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.Key Responsibilities:Correspond with guests...
-
Reservations Sales Representative
3 weeks ago
Melbourne, Victoria, Australia AccorHotel Full timeJob SummaryWe are seeking a highly skilled Reservations Sales Agent to join our team at Novotel and Ibis Melbourne Central. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out process, and maximizing revenue through upselling and recommending hotel...
-
Hotel and Resort Manager
3 weeks ago
Melbourne, Victoria, Australia Marriott International Full timeJob SummaryWe are seeking an experienced Groups Reservations Supervisor to oversee the accuracy of room blocks, reservations, and group market codes. The ideal candidate will communicate company values and/or culture to new employees and review and implement new Reservations procedures.Key ResponsibilitiesProcess all reservation requests, changes, and...
-
Senior Groups and Tours Coordinator
1 month ago
Melbourne, Victoria, Australia Stamford Hotels & Resorts Full timeStamford Plaza Melbourne is a five-star luxury hotel located in the heart of Melbourne's shopping and theatre district. We are seeking a highly motivated and organized Groups and Tours Coordinator to promote and sell our hotel's accommodation, services, and facilities to corporate accounts, travel agents, and tour operators.Key Responsibilities:Develop and...
-
Operations Supervisor
3 weeks ago
Melbourne, Victoria, Australia Qantas Group Full timeOperations Supervisor Job DescriptionAs an Operations Supervisor at the Qantas Group, you will play a crucial role in ensuring the smooth delivery of freight services across Australia. This is a challenging and rewarding position that requires strong leadership and communication skills.Key Responsibilities:Coordinate local freight deliveries and collections,...
-
Tooling Maintenance Supervisor
2 weeks ago
Melbourne, Victoria, Australia Pact Group Full timeJob Title: Tooling Maintenance SupervisorAbout the Role:As a Tooling Maintenance Supervisor at Pact Group, you will be responsible for maintaining the fleet of tools and moulds, as well as preparing and manufacturing new tooling. This involves managing the maintenance program, engaging with tool suppliers, and repairing tools and moulds to ensure they are in...
-
Housekeeping Supervisor
3 weeks ago
Melbourne, Victoria, Australia Veriu Group Full timeWe are Veriu Group, a growing Australian-owned hotel group with a passion for connecting travellers to the local authenticity of a location. Our brands, Punthill Apartment Hotels and Veriu Hotels & Suites, operate 25 hotels across Australia and have over 35 years of brand history.About the RoleWe are looking for a Housekeeping Supervisor to join our team at...
-
Night Shift Die-Setter/Supervisor
4 weeks ago
Melbourne, Victoria, Australia Pact Group Full timeNight Shift Die-Setter/Supervisor Job SummaryPact Group is a leading provider of sustainable packaging solutions, and we're seeking a highly skilled and motivated Night Shift Die-Setter/Supervisor to join our team.About the RoleAs a Night Shift Die-Setter/Supervisor, you will be responsible for leading and managing a team of operators to ensure the safe and...
-
Luxury Hospitality Operations Manager
7 days ago
Melbourne, Victoria, Australia Marriott Full timeJob Summary:We are seeking a highly skilled and experienced Reservation Supervisor to join our team at The Ritz-Carlton, Melbourne. This is an exciting opportunity for a motivated and results-driven individual to lead the reservations team and deliver exceptional guest experiences.About the Role:The successful candidate will be responsible for supervising...
-
Night Shift Manufacturing Supervisor
3 weeks ago
Melbourne, Victoria, Australia Pact Group Full timeJob Title Night Shift Manufacturing Supervisor The Pact Group is a global leader in circular and sustainable packaging solutions. We are seeking a Night Shift Manufacturing Supervisor to join our team at our manufacturing facility. This is a challenging and rewarding role that requires strong leadership and communication skills. The successful candidate...
-
Tooling Maintenance Supervisor
4 weeks ago
Melbourne, Victoria, Australia Pact Group Full timeTooling Maintenance SupervisorWe are seeking a skilled Tooling Maintenance Supervisor to join our team at Pact Group's Altona North plastic manufacturing site.As a key member of our team, you will be responsible for maintaining the fleet of tools/moulds and preparing and manufacturing new tooling.This involves managing the maintenance program, engaging with...
-
Operations Supervisor
1 month ago
Melbourne, Victoria, Australia Qantas Group Full timeOperations SupervisorQantas Freight Enterprises is seeking an experienced Operations Supervisor to coordinate local freight deliveries and collections. The successful candidate will ensure all safety and compliance measures are adhered to, while managing a team of approximately 11 local staff per shift.Key Responsibilities:Coordinate local freight deliveries...
-
Customer Dispatch Supervisor Role
2 weeks ago
Melbourne, Victoria, Australia Auto Parts Group Full timeAbout the Customer Dispatch Supervisor RoleAt Auto Parts Group, we're seeking a highly organized and efficient Customer Dispatch Supervisor to join our team in Clayton, VIC.Responsibilities:Organize and plan deliveries according to customer requirements.Ensure all stock requirements are picked for deliveries and equipment in the warehouse is maintained at a...
-
Melbourne, Victoria, Australia Spotlight Group Full timeExperience a fulfilling career as a Stock Fill Supervisor with Spotlight Group, where you'll play a vital role in ensuring the seamless operation of our stores.We're seeking an experienced and driven individual to join our team, overseeing the stock receiving process and providing expert support to our Store Managers. If you have a passion for delivering...
-
Production Supervisor
3 weeks ago
Melbourne, Victoria, Australia Pact Group Full timeJob Description:Night Shift Die-Setter/SupervisorFull-timeAbout this opportunity - Night Shift RoleThe Night Shift Die-Setter/Supervisor is a front-line leader who safely leads and manages Operators and day-to-day activities in all areas of the site.The Supervisor is responsible for overall supervision and direction of the shift production team who process...
