Reservations Manager

3 months ago

East Melbourne, Australia AccorHotel Full time

**Company Description**
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heartwarming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**

We are currently seeking a full time Reservations Manager to lead our fantastic reservations team. Reporting directly to our Commercial Director, this role will see you ensuring that the correct procedures are used in receiving, processing and confirming hotel reservations, working closely with our Director of Revenue in ensuring maximum yield.

Particular responsibilities will include:

- Lead and support the reservations team, providing guidance and resolving queries.
- Respond promptly to reservation requests, ensuring accurate recording in the system.
- Maintain the Opera Reservations system, updating rates, availability, and mail messages.
- Review no-shows and provide follow-up details to the Assistant Manager.
- Ensure all reservations are up to date in the Property Management System (PMS).
- Verify regular client reservations for accuracy and quick check-ins.
- Manage group reservations, ensuring accuracy in rooming lists and special requests.
- Reconfirm arrivals and pass necessary information to the Front Desk.
- Maintain and update guest history, sharing insights with management.
- Anticipate busy periods, manage allotments, and ensure proper utilization.
- Verify rate manuals and ensure accuracy of rates in the system.
- Collaborate with sales to forward leads and provide feedback on corporate markets.
- Ensure open communication between Front Office and Reservations teams.
- Complete daily tasks such as filing, correspondence, and reporting.
- Adhere to Emergency Communication protocols for media inquiries.
- Perform other duties as assigned by the manager.

**Qualifications**
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- 3-5 years of experience in reservations or front office roles within the hotel industry.
- Solid understanding of revenue management principles and practices.
- Excellent communication and customer service skills, adept at resolving guest inquiries and issues.
- Proficient in Microsoft Office Suite, particularly Excel.
- Strong leadership and team management experience, including staff training and mentoring.
- Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
- Detail-oriented with excellent organizational and problem-solving abilities.

**Additional Information**
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and dynamic work environment.

  • Reservations Manager

    6 months ago

    Melbourne, Australia SOFITEL Full time

    Company Description Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins Street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just...

  • Assistant Reservations Manager

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24206857 **Job Category**Reservations **Location**Le Meridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities. Manages and...

  • Reservations Coordinator

    6 months ago

    Brunswick East, Australia 400 Gradi Full time

    **400 Gradi are looking for a Reservations Coordinator to join our team!** **About us**: **Gradi Group (400 Gradi, Zero Gradi, Mercato & Pronto) **has been part of Melbourne's hospitality scene for the past 10 years' operating across Melbourne, Adelaide and overseas. We are an award-winning family run business specialising in traditional Italian cuisine....

  • Group Reservations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Marriott International Full time

    Job OverviewWe are seeking a highly skilled Group Reservations Manager to oversee the accuracy of room blocks, reservations, and group market codes at Marriott International. This role requires excellent communication skills to convey company values and culture to new employees.The ideal candidate will have 2 years of related experience and 1 year in a...

  • Reservations Agent

    2 months ago

    Melbourne, Australia Australian Venue Co. Full time

    **Job no**: 521710 **Work type**: Casual / Temp **Location**: Melbourne **Categories**: Sales Based out of our offices in Melbourne, we are looking for Reservations Agents to join the contact centre team on a casual basis. Our reservations agents assist customers in making reservations for various services across our venues. You will provide excellent...

  • Senior Group Reservations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International Full time

    OverviewMarriott International is a global hospitality leader, and we are seeking a highly skilled Senior Group Reservations Manager to join our team. This role offers an exciting opportunity to oversee group reservations, implement new procedures, and ensure exceptional guest service.Salary$60,000 - $80,000 per year, depending on experience and location.Job...

  • Reservations Agent

    6 months ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **PARKROYAL Melbourne Airport*** **Revenue & Reservations*** **Job Grade**: Full Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including...

  • Reservations Supervisor

    6 months ago

    Melbourne, Australia The Hotel Windsor Full time

    **Are you an experienced reservations agent ready to take your next step?** **About Us** The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our group boasts a collection of world-class hospitality venues including...

  • Reservations Agent

    6 months ago

    Melbourne, Australia W Hotels Full time

    Job Description **Job Number** 23138881 **Job Category** Reservations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Reservations Supervisor

    3 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24155920 **Job Category** Reservations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Key Responsibilities**: - Supervise and coordinate the daily activities of the reservations team,...

  • Reservations Supervisor

    2 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24174154 **Job Category**Reservations **Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management This role requires **Full-Time** Working Rights in Australia. **Key Responsibilities**: - Supervise...

  • Reservations Sales Manager

    6 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24065780 **Job Category** Reservations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott...

  • Reservations Sales Manager

    6 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24037399 **Job Category** Reservations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott...

  • Reservations Agent

    6 months ago

    Melbourne, Australia SOFITEL Full time

    Company Description Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins Street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just...

  • Supervisor-reservations

    1 month ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24193371 **Job Category**Reservations **Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** The Westin is committed to empowering guests to enhance their well-being when they need it most - while...

  • Group Reservations Supervisor

    6 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23209470 **Job Category** Reservations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Courtyard by Marriott Melbourne Flagstaff Gardens** offers a refreshing environment...

  • Reservations Agent

    5 months ago

    Melbourne, Australia MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Group Reservations Coordinator

    2 weeks ago

    South Melbourne, Victoria, Australia Accor Full time

    Job Title: Group Reservations AgentAccor is seeking a highly motivated and detail-oriented Group Reservations Agent to join our dynamic team at Novotel Melbourne South Wharf.Company Overview:Novotel Melbourne South Wharf features a stunning 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel boasts...

  • Groups Reservations Supervisor

    6 months ago

    Melbourne, Australia Le Méridien Full time

    **Job Description**: **Job Number** 23147138 **Job Category** Reservations **Location** Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Reservations Consultant

    4 weeks ago

    Melbourne, Victoria, Australia AA Appointments Full time

    We are seeking a talented Reservations Consultant to join our award-winning team at AA Appointments. If you enjoy working in a high-achieving environment and want to work for a market leader who values staff longevity, we encourage you to apply.This full-time role involves working 2 days from home and 3 days in the office. As a Reservations Consultant, you...