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Client Support Specialist
4 months ago
**Job Purpose**
**Responsibilities**
- Onboard and off-board clients for ICE Data Derivatives products and services
- Provide timely and accurate response to all client inquiries.
- Provide support for any file delivery errors or failures.
- Escalate issues with internal groups to resolve issue with urgency, when applicable.
- Maintain strong relationship with clients and internal teams.
- Ensure up-to-date documentation of policies, procedures, and work processes.
**Knowledge and Experience Required**
- Bachelors or equivalent university degree is preferable.
- Excellent verbal and written English language skills.
- Excellent time-management and organizations skills.
- Experience in a similar support or client-facing role (an advantage).
- Strong analytical and problem-solving skills with attention to detail and ability to follow-up.
- Ability to interact with external clients, as well as internal business units.
- The working hours will 5 days per week Monday to Friday for 9 hours. Start times will be from 8am or 9am or 10am according to a schedule.
- Working knowledge of Sales Force, Service Now, MS Office, FTP (an advantage.)
**Schedule**
This role offers work from home flexibility of up to 2 days per week.
