Student Experience Coordinator

1 month ago

Sydney, Australia Study Abroad Full time

Student Experience Coordinator
- Contract Type: Full-Time, Permanent
- Salary: $70,000 pa + superannuation + leave loading
- Benefits: Enjoy flexible work arrangements and an appreciation for work/life balance.
- Location: Sydney, Australia
- Reports to: Director of Australia Programs

Position Overview
- Are you a life-long learner, cur_ious about the world around you_?_
- Are you looking for meaningful,_ _full_-_time_ work with flexible hours?_
- Do you enjoy being a part of a _student’s journey _of_ pers_onal, _academic_ and intercultural growth?_

If so, we would love to welcome you to our global community

We are looking for an individual(s) to supports IFSA’s programs in Sydney. This position provides academic and cultural support for undergraduate students; organises co-curricular activities and contributes to the overall operations.

In this position, you will work with colleagues from our sites in Australia and the Asia Pacific, the Global Health & Safety Team, Academic Programs and Student Engagement Team. You will work from home and then meet students on campus or at activities/excursions. Hours are flexible.

IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.

In this position, your responsibilities would include:

- Organising and coordinating excursions, co-curricular activities and orientations for our University of New South Wales, Macquarie University, University of Wollongong, University of Technology Sydney and/or Sydney University programs in addition to custom programs for US universities
- Conducting appreciative advising with students, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems.
- Monitoring student's integration and well-being through regular communication and campus visits. Completing isolation and welfare check
- in may also be required.
- Supporting the planning and delivery of custom programs
- Supporting academic management of programs, including the course registration process, appreciative advising, and student learning plan consultations.
- Helping to cultivate and model practices and behaviours that reflect IFSA’s organisational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact
- Contributing to emergency response and student incident management based on established protocol
- Having additional opportunities that may include: contributing to other IFSA site operations via remote work and working with other IFSA departments such as Student Engagement for pre-travel program advising.

Requirements, Work Experience and Education
- One - two years of work experience; desired industries include study abroad, higher education, hospitality, tourism, non-profit.
- Contagious enthusiasm for IFSA’s mission, vision and commitments.
- Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully.
- Strong attention to detail in managing program and administrative data.
- Success in engaging with and supporting students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students.
- Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed.
- An ability to respond calmly and professionally to emergency situations
- General knowledge of university system and student life in Australia
- Undergraduate degree preferred, but not required
- The legal right to work in Australia.

Physical and Work Environment
- Working on a computer, placing phone/video calls.
- Required to navigate and travel around the city and for excursions, potentially outdoors in the heat or cold
- Occasional domestic travel will be required (IFSA’s expense)
- Occasional physical activities such as arranging chairs/tables in conference room settings or hiking
- Ability to attend occasional meetings outside of local business hours, due to the global nature of our o

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