Strategic Student Experience Director
1 week ago
About the Role
We are seeking a highly experienced and skilled individual to lead our student engagement initiatives, focusing on creating a world-class student experience beyond the classroom.
This pivotal role involves designing, developing, implementing, and evaluating evidence-based development and engagement opportunities, as well as onboarding and transition support, to foster the holistic development of our students.
You will collaborate with colleagues within the Student Life team, across the Pro Vice-Chancellor Student Success portfolio, and with Faculties and Divisions, reporting to the Head of Student Life.
Key responsibilities include:
- Supporting the Head, Student Life in developing and implementing strategic and operational plans for student engagement;
- Providing leadership and direction to direct reports in managing a team of frontline expert peer support and onboarding and transition support staff;
- Designing and implementing outcome-focused and cohort-specific orientation and transition to UNSW programs that improve the first-year experience and subsequent retention and satisfaction rates of students.
About You
To be successful in this role, you will hold a relevant tertiary qualification with substantial relevant experience or equivalent competence gained through any combination of education, training, and experience.
A thorough understanding of issues facing tertiary education students of various equity backgrounds is an advantage, along with:
- Demonstrated success in developing and implementing large-scale tertiary-level student engagement and development activities focused on creating a sense of belonging;
- Experience at a senior level in managing quality assurance and developing, delivering, and continually improving programs, processes, and systems;
- Strong administration and project coordination skills, with demonstrated success in improving processes/workflow, developing administrative systems and procedures;
- Excellent interpersonal, written, and verbal communication skills, with a customer service focus and the ability to build effective internal and external working relationships.
The Opportunity
This is an excellent opportunity to join a leading Australian university and contribute to shaping the future of higher education. We offer a competitive salary package, including a base salary of $143,000 + 17% superannuation and leave loading.
UNSW Australia values diversity and inclusion and encourages applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community, and people of Aboriginal and Torres Strait Islander descent.
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