Account Manager, Anz

7 months ago

Sunshine West, Australia AGCO Full time

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution.

**Job Summary**:
The role of the Account Manager is to provide the interface between AGCO, its dealer partners, and customers within the designated area of responsibility and build strong stakeholders relationships within all departments to ensure AGCO’s business strategies are being met.

The account Manager will coordinate and successfully implement all sales and marketing activities within the area of responsibility and align all brand activities by driving dealer performance through formulating business plans and strategies to achieve sales budget.

Location: Northern Queensland

**Your Impact**:

- Provide the interface between the AGCO, its dealer partners, and the customers. Respond and follow up on dealer partner enquiries in line with dealer partner expectations. Ensure that generated leads are followed up with dealer partners.
- Maintain a regular call cycle with the dealer partners within the area of responsibility. Dealer partner visits are to be documented and reported via the Dealer Visit Report functionality within Salesforce.
- Area Action Plans - Must create, maintain, and coordinate Area Action Plans for their assigned region on a quarterly basis. Area Action Plans will guide and direct all sales and marketing activities within the region. To be in line with budget and resource expectations.
- Sales Forecasts - Account Manager’s must facilitate, and review dealer partner forecasts in line with corporate requirements in conjunction with key AGCO stakeholders. To be set annually and reviewed quarterly with each of the dealer partners, implementing business plan and sales strategies to ensure targets are achieved.
- Sales Volume and Market Share - Must achieve or exceed the overall planned sales and market share forecasts for the assigned area of responsibility for all products on an annual and quarterly basis.
- Inventory Management - Ensure correct and accurate management and reporting of all pending retail orders and installations as required. Manage consignment stock requirements within the area with specific emphasis via the forecast on correct consignment stock placement as well as conducting physical stock checks and ongoing maintenance of this stock ensuring it is maintained on premises and to the standard set out in the consignment stock agreement.
- Technical Support (non-service) - Provide technical (non-service) advice to the dealer partners and customers within the region of responsibility.
- Product and Systems Training - Co-ordinate & identify all training requirements for dealer partners and their employees at a local level wthin the area of respnsibility ensuring a satisfactory minimum level of product knowledge and sales systems use is maintained by current distribution staff. Identify areas where training is required and facilitate it to occur.
- Advertising and Sales Promotions - Work closely with Sales stakeholders and Marketing Communications to ensure all dealer partners actively promote the AGCO product range within the region of responsibility.
- Dealer Partner / Customer Events - Support all sales activities related to field days, customer events and dealer partner promotions for the area of responsibility, ensuring all brands are represented to a high standard.
- Key Account Management - work with key AGCO stakeholders to ensure that AGCO has a relationship with both existing and potential key accounts. This includes relationships with retail customers as well as government councils and corporate customers.
- Distribution Development - Work closely with key AGCO stakeholders, the Account Manager must ensure that all distribution points within the area of responsibility comply with current dealer partner standards. Implement actions plans when required to ensure this is achieved. Administer and execute AGCO’s chosen form of dealer partner assessment and review program.
- Work with Dealer Partners to ensure ongoing engagement in their Dealer Bonus plans, including providing regular feedback and quarterly progress updates.
- Manage the Net Promoter Score (NPS) process within your designated territory to ensure all open cases are followed up on.
- Other tasks as required to contribute to the sales, marketing and distribution management functions of the business.
- Report accurately on industry and market conditions both internal (dealer) & external (competition).
- Manage and motivate dealer partners and their sales staff to ensure a profitable business model is achieved.
- Ensure that the dealer partners within the designated area of responsibility have a high level of satisfaction with the service level provided to them by the Account Manager.
- Work with tools such as Salesforce and Net Promoter Sc

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