Student Services Officer

3 weeks ago

Sydney, Australia University of New South Wales Full time

**Job no**: 514139

**Work type**: full time

**Location**: Sydney, NSW

**Categories**: Student Services
- Employment Type: Full time (35 hours)
- Duration: Continuing & Fixed term roles available
- Remuneration: $78K - $88K +17% Superannuation
- Location: Kensington, NSW (Hybrid Flexible Working)

**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

**Why Your Role Matters**:
Based in the Student Nuclear Hub, you will be part of a team focused on enhancing the student experience. The Student Service Officer role spans a variety of administrative functions contributing to the effective operation of Student Services and delivering high-quality enquiry assistance to our students resolving queries face-to-face, online or over the phone.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

The Student Support and Services function has a central team comprised of four areas (Student Client Services, Student Support and Systems, Student Life and Community and the Pro-Vice Chancellor Education) which will work together, and partner with UNSW Faculties, to deliver shared services and a great student experience.

**Who You Are**:
You will have a relevant tertiary qualification or equivalent level of knowledge and experience within student services experience alongside:

- A commitment to excellent customer service and addressing complex and sensitive enquires.
- Well-developed oral and written communications skills and the ability to liaise effectively with all levels of staff, students, management, and external stakeholders
- Demonstrated ability to use initiative and judgement to interpret and accurately advise on administrative policies and procedures to resolve issues for students and staff
- Proven ability to work accurately and efficiently, and with attention to detail
- Proven ability to contribute to a positive team culture, work flexibly in a hot-desk environment and develop and foster networks with staff across the University.

**Benefits and Culture**:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Discounts and entitlements (retail, education, fitness)

**For further information on the role & responsibilities, please refer to the job description**

**Job queries contact**:
Katherine Molloy, Talent Acquisition Consultant

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Position Description

**Advertised**: 19 Jan 2023 AUS Eastern Daylight Time
**Applications close**: 05 Feb 2023 AUS Eastern Daylight Time

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