Student Services Officer

2 months ago

Sydney, Australia The College of Law Full time

**JOB DESCRIPTION**:

- Attractive salary package: Salary from $75300 inclusive of Superannuation_
- Flexible working environment_

**Purpose of the Role**
The primary tasks of this position are to facilitate the enrolment of students/registrants, to record information required for management and other reporting purposes and to assist in the provision of material and resources required to enable all educational activities to be conducted effectively.

As this position will normally be the first contact prospective students have with COL, it will also be essential that students have a strong positive experience in all their dealings with Student Services Officers.

**Key Accountabilities**

Ensuring effective enrolments/registrant service delivery by:

- Taking ownership of each enquiry and follow it through to a satisfactory outcome for both student and College.
- Data entry of student information in the College’s student management system accurately (this includes but is not limited to Applications, declarations, attendance, grades and general updates)

Ensuring effective course support by:

- Arranging the distribution of course material as requested
- Preparing Student lists
- Assisting in the preparation for On-Site activities

Maintaining effective customer relationships by:

- Exhibiting College expected behaviours and values
- Displaying professionalism by enthusiastically responding to client requests
- Keeping the client fully informed

Ensuring that data collected can be used reliably for marketing and reporting purposes by:

- Being accurate and thorough in the collection and recording of all required information
- Filing student/registrant records promptly and as required

General
- Assisting with the preparation and conduct of marketing-oriented Course events including Orientation activities etc.
- Providing relief assistance and cover for the College reception

**Education/Qualifications**
- Two years’ experience in a similar customer service environment, such as a Call Centre or a scheduling role.
- Experience in tertiary education admissions

**Experience, Skills and Attributes**
- A strong orientation to the provision of a high level of customer service, including empathy with an ability to communicate with students and staff.
- Attention to detail
- Articulate and methodical with an ability to problem solve and to use own initiative
- Ability to adjust readily to pressures and changes in the work environment and to learn quickly under pressure
- Aptitude to work in a busy Support Centre environment
- Capacity to contribute to team knowledge and development by sharing knowledge with other staff and providing constructive feedback
- Capacity to listen to clients and colleagues and responds to queries and information in a way that demonstrates understanding of the other person's point of view
- Competency in Microsoft Windows environment with experience in using Word and Outlook
- Speed and accuracy with typing

As an employer who embraces equity, diversity and inclusion and respects the rights of all people, we hold a collective commitment to foster an environment where all differences are valued. We welcome Aboriginal and Torres Strait Islander people and individuals and from all backgrounds including those caring for and living with a disability to apply.

**FIRM OR ORGANISATION NAME**:
The College of Law

**CONTACT NAME**:
Recruitment

**EMAIL ADDRESS**:
**JOB LEVEL**:
Any level

**INDUSTRY**:
Education and training

**COUNTRY**:
Australia

**STATE**:
New South Wales

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