Customer Service Representative

6 months ago

Sydney, Australia Abbott Laboratories Full time

Welcome to Abbott We’re glad you’re here. We create better, healthier lives every day at Abbott, and we invite you to be part our journey.

**About us**

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

An exciting opportunity for an enthusiastic and passionate Customer Service Representative to join the Cardiac Rhythm Management (Medical Devices) division at Macquarie Park, NSW.

**Responsibilities**:

- Processing direct sales and consignment orders.
- Pursuing backorders for direct customers.
- Processing third party inventory orders as well as input of stock on inventory database.
- Receiving and handling customer complaints, stock returns, credits and product reports.
- Maintaining accurate consignment records for both customers and field staff and minimising write off by stock rotation.
- Co-ordination and completion of field consignment stocktakes.
- Co-ordination and maintenance of inventory control activities ensuring that stock is purchased at the correct price, quantity and delivered by the due date.
- Provide input to maintain Quality Systems.
- Adhere to regulatory procedures in order to maintain ISO compliance.
- Work in conjunction with the warehouse team.
- Liaise with finance to regarding payments.
- Communicate with administration team regarding new patient / doctor set up.
- Preparing and updating reports on slow moving stock, expired stock, consignment holdings and backorders.
- Freight charges on invoices.
- Maintain Customer Service filing systems.

**Requirements**:

- SAP experience preferrable
- Proficient at using Microsoft Office Suites i.e Word, Excel, Powerpoint, MFG Pro skills advantageous.
- Previous customer service in a medical sales environment an advantage.

**Benefits include**:

- Onsite Barista making fresh coffees - free
- Free Parking
- Onsite Gym
- Wellness Wednesdays
- Employee Assistance Program

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.

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