Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Kennedy Reid. As a key member of our call centre, you will be responsible for delivering exceptional customer service and support to our clients.
The Role
As a Customer Service Representative, your duties will include:
- Providing friendly and professional service to clients via phone and email
- Effectively managing work orders and ensuring timely completion
- Building strong relationships with clients and following up with various departments to ensure the best service possible
- Scheduling service calls and ensuring all systems are accurately updated
Requirements
To be successful in this role, you will need:
- Previous call centre experience
- Excellent verbal and written communication skills
- Portal management experience, preferably with Pronto or Salesforce
- Strong attention to detail and data entry skills
- A passion for learning and a drive to grow and progress
- A positive and confident approach to problem-solving
- Team player
About Us
Kennedy Reid is a leading provider of products and services to over 65 countries globally. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a highly skilled Customer Service Representative to join our team.
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