Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia Recruitment Edge Full time

Job Summary: We are seeking a skilled Customer Service Representative to join our team at a local government council. As a Customer Service Representative, you will be responsible for providing excellent customer service to the public, handling customer inquiries, and resolving issues in a timely and effective manner.

About the Role: In this role, you will work closely with our team to provide exceptional customer service, ensuring that all interactions are professional, friendly, and efficient. You will also be responsible for interpreting council policies and providing advice to customers on a range of topics, including local government services, town planning, and waste management.

Key Responsibilities:

  • Provide exceptional customer service to the public, responding to inquiries and resolving issues in a timely and effective manner.
  • Interpret council policies and provide advice to customers on a range of topics, including local government services, town planning, and waste management.
  • Work closely with the team to achieve business objectives and improve customer satisfaction.

Requirements:

  • Demonstrated experience in customer service, preferably in a local government or related environment.
  • Ability to interpret council policies and provide advice to customers.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.

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